What service excellence can learn from business excellence models
Year of publication: |
2014
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Authors: | Asif, Muhammad ; Gouthier, Matthias H. J. |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 25.2014, 5, p. 511-531
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Subject: | service excellence | business excellence models | Baldrige criteria for performance excellence | EFQM model | customer delight | Qualitätsmanagement | Quality management | Unternehmenserfolg | Firm performance | Dienstleistungsqualität | Service quality |
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