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Service quality
20,701
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20,512
Customer satisfaction
15,263
Kundenzufriedenheit
13,606
Consumer behaviour
7,115
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6,953
Relationship marketing
6,751
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6,707
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2,756
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2,692
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2,454
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2,452
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1,877
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1,869
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1,715
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1,692
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1,577
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1,560
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1,422
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1,398
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1,375
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1,366
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1,310
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1,308
Product quality
1,268
customer satisfaction
1,266
Gesundheitswesen
1,259
Produktqualität
1,255
Online retailing
1,251
Online-Handel
1,251
Health care system
1,244
Arbeitszufriedenheit
1,165
Job satisfaction
1,165
Dienstleistungssektor
1,142
Service industry
1,138
Satisfaction
1,115
Electronic Commerce
1,064
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1,043
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1,011
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1,007
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Han, Heesup
78
Siciliani, Luigi
73
Bruhn, Manfred
71
Homburg, Christian
64
Mattila, Anna S.
58
Propper, Carol
52
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Prybutok, Victor R.
45
Rivkin, Steven G.
43
Mittal, Vikas
41
Shahin, Arash
39
Svensson, Göran
39
Aksoy, Lerzan
37
Usman, Osly
36
Gil Saura, Irene
35
Gravelle, Hugh
35
Gustafsson, Anders
35
Brekke, Kurt R.
34
Prentice, Catherine
34
Stauss, Bernd
33
Bauer, Hans H.
30
Huber, Frank
30
McColl-Kennedy, Janet R.
30
Ringle, Christian M.
30
Söderlund, Magnus
30
Wong, IpKin Anthony
30
Edvardsson, Bo
29
Hyun, Sunghyup Sean
29
Pathak, Parag A.
29
Sharma, Piyush
29
Sparks, Beverley
29
Wirtz, Jochen
29
Hanushek, Eric A.
28
Jang, Soocheong
28
Staiger, Douglas
28
Prayag, Girish
27
Rockoff, Jonah E.
27
Figlio, David N.
26
Matzler, Kurt
26
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National Bureau of Economic Research
183
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40
OECD
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
25
IGI Global
23
Verlag Dr. Kovač
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Nomos Verlagsgesellschaft
10
Books on Demand GmbH <Norderstedt>
9
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
Europäische Kommission
6
Shaker Verlag
6
Erasmus Research Institute of Management
5
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
5
OECD / International Transport Forum
5
RWTH Aachen
5
Taylor and Francis.
5
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4
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
HAL
4
International Telecommunications Society (ITS)
4
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4
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4
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3
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
3
Eric Cuvillier <Firma>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Faculteit Economie en Bedrijfskunde, Universiteit Gent
3
Fördergesellschaft Marketing an der Universität Augsburg
3
Organisation for Economic Co-operation and Development
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Springer-Verlag GmbH
3
Technische Universität Hamburg
3
Technische Universität Ilmenau
3
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International journal of hospitality management
545
Journal of retailing and consumer services
538
Journal of business research : JBR
410
The service industries journal
364
The journal of services marketing
271
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
266
Tourism management : research, policies, practice
220
International journal of contemporary hospitality management
211
Journal of travel and tourism marketing
204
Journal of hospitality marketing & management
194
Journal of Services Marketing
184
Working paper / National Bureau of Economic Research, Inc.
183
NBER working paper series
182
Auditing : a journal of practice & theory
176
NBER Working Paper
164
Services marketing quarterly
163
Journal of air transport management
158
Cogent business & management
151
The TQM journal : the international review of organizational improvement
150
Journal of service research : JSR
139
Service business
132
International journal of productivity and quality management : IJPQM
130
International journal of quality & reliability management
120
Journal of service management
119
International journal of quality and service sciences
117
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
116
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
International journal of services and operations management
111
European Journal of Marketing
108
Industrial marketing management : the international journal for industrial and high-tech firms
108
Health care management review : HCM review
107
International Journal of Bank Marketing
106
SpringerLink / Bücher
106
Total quality management & business excellence
106
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
98
Journal of the Academy of Marketing Science
96
Psychology & marketing
96
Quality management journal : QMJ
96
The accounting review : a publication of the American Accounting Association
96
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ECONIS (ZBW)
28,225
Other ZBW resources
1,500
RePEc
474
USB Cologne (EcoSocSci)
254
EconStor
115
BASE
76
USB Cologne (business full texts)
32
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41
Enhancing the experience of needs satisfaction through service engagement : a case of commercial fitness centers in Malaysia
Teik, Derek Ong Lai
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
2
,
pp. 109-121
Persistent link: https://www.econbiz.de/10011302928
Saved in:
42
Fuzzy evaluation of service quality in the banking sector : a decision support system
Braendle, Udo
;
Sepasi, Sahar
;
Rahdari, Amir Hossein
- In:
Fuzzy economic review : the review of the International …
19
(
2014
)
2
,
pp. 47-79
Persistent link: https://www.econbiz.de/10011311105
Saved in:
43
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
44
The relative significance of product quality attributes driving customer satisfaction within the fast fashion market : a UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Carey, Robin
;
Wu, …
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 280-303
Persistent link: https://www.econbiz.de/10011317281
Saved in:
45
Adding value for customers by providing service quality training (study at Islamic bank in Indonesia)
Mangundjaya, Wustari L. H.
;
Wulandari, Permata
; …
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 230-245
Persistent link: https://www.econbiz.de/10011317288
Saved in:
46
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
2
,
pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
Saved in:
47
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
48
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
49
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
50
An empirical study of customer satisfaction towards bank payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
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