//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The service-quality puzzle
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Dienstleistung
32
Service quality
26
USA
25
Beziehungsmarketing
23
Relationship marketing
23
Dienstleistungsqualität
22
Marketing
22
United States
18
Services marketing
14
Vereinigte Staaten
14
Dienstleistungsmarketing
13
Consumer behaviour
12
Dienstleistungssektor
12
Services
12
Innovation
11
Konsumentenverhalten
11
Product quality
11
Produktqualität
11
Einzelhandel
10
Gesundheitsversorgung
9
Health care
9
Service industry
9
Gesundheitswesen
8
Health care system
8
Marktforschung
7
Retail trade
7
Theory
7
Absatz
6
Customer satisfaction
6
Kundendienst
6
Kundenzufriedenheit
6
Management
6
Theorie
6
Bank
5
Customer service
5
Krankenhaus
5
Qualität
5
Corporate culture
4
Hospital
4
Kundenservice
4
more ...
less ...
Online availability
All
Undetermined
61
Free
9
Type of publication
All
Article
261
Book / Working Paper
59
Type of publication (narrower categories)
All
Article in journal
70
Aufsatz in Zeitschrift
70
Aufsatz im Buch
12
Book section
12
Lehrbuch
9
Textbook
8
research-article
5
review-article
5
Graue Literatur
3
Konferenzschrift
3
Non-commercial literature
3
Reprint
2
Thesis
2
conceptual-paper
2
viewpoint
2
Bibliografie
1
Bibliographie
1
Case study
1
Collection of articles of several authors
1
Conference proceedings
1
Dissertation u.a. Prüfungsschriften
1
Fallstudie
1
Glossar enthalten
1
Glossary included
1
Interview
1
Sammelwerk
1
review
1
more ...
less ...
Language
All
Undetermined
157
English
153
German
10
Author
All
Berry, Leonard L.
167
Parasuraman, A.
139
Zeithaml, Valarie A.
74
Bitner, Mary Jo
17
Lemon, Katherine N.
13
Mirabito, Ann M.
10
Rust, Roland T.
10
Seiders, Kathleen
10
Futrell, Charles M.
9
Grewal, Dhruv
9
Gremler, Dwayne D.
8
Kaltcheva, Velitchka D.
8
Ordanini, Andrea
8
Seltman, Kent D.
7
Parasuraman, Ananthanarayanan
6
Shankar, Venkatesh
6
Attai, Deanna J.
5
Danaher, Tracey S.
5
Piccoli, Gabriele
5
Zeithaml, Valerie A.
5
Bolton, Ruth N.
4
Brohman, M. Kathryn
4
Dotzel, Thomas
4
Gresham, Larry G.
4
Howard, Chuck
4
Kristensson, Per
4
Malhotra, Arvind
4
Moore, Sarah G.
4
Parish, Janet Turner
4
Verhoef, Peter C.
4
Watson, Richard T.
4
Winsor, Robert D.
4
A. Parasuraman
3
Baun, William B.
3
Bendapudi, Neeli
3
Colby, Charles L.
3
Gustafsson, Anders
3
Hensel, James S.
3
Hoefnagels, Ankie
3
Johnston, Mark W.
3
more ...
less ...
Institution
All
American Marketing Association
2
SIMSR Global Marketing Conference <12., 2017, Mumbai>
1
Published in...
All
Business horizons
24
Journal of the Academy of Marketing Science
20
Journal of retailing
18
Business Horizons
16
Journal of marketing
12
Journal of service research : JSR
11
Marketing management : a quarterly business management publication of the American Marketing Association
10
Report / Marketing Science Institute
10
Journal of business research : JBR
8
Journal of service research
8
Harvard business review : HBR
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of Business Research
6
Journal of service management
6
MIT sloan management review
5
Marketing for the bank executive
5
Harvard-Business-Manager : das Wissen der Besten
4
Journal of Service Management
4
Journal of Services Marketing
4
MSI reports : working paper series
4
Sloan management review
4
European Journal of Marketing
3
Managing service quality : MSQ ; an international journal
3
Organizational dynamics : a quarterly review of organizational behavior for professional managers
3
The Executive : an Academy of Management Publication
3
The journal of services marketing
3
AMS review : official publication of the Academy of Marketing Science
2
Human resources abstracts : an international information service
2
International Journal of Bank Marketing
2
International journal of quality and service sciences
2
Journal of air transport management
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of marketing research : JMR
2
Journal of marketing theory and practice
2
MSU business topics
2
Report / Marketing Science Institute / Marketing Science Institute
2
Review of marketing research
2
South Asian journal of management : SAJM
2
The service industries journal
2
AMA educators' proceedings
1
more ...
less ...
Source
All
ECONIS (ZBW)
141
OLC EcoSci
102
USB Cologne (EcoSocSci)
30
RePEc
24
Other ZBW resources
18
BASE
5
Showing
51
-
60
of
320
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
51
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
Saved in:
52
The best companies are generous companies
Berry, Leonard L.
- In:
Business horizons
50
(
2007
)
4
,
pp. 263-269
Persistent link: https://www.econbiz.de/10003494713
Saved in:
53
Retail positioning strategies for the 1980s
Berry, Leonard L.
- In:
Business horizons
25
(
1982
)
6
,
pp. 45-50
Persistent link: https://www.econbiz.de/10003500745
Saved in:
54
Lessons from high-performance service organizations
Berry, Leonard L.
- In:
Industrial marketing management : the international …
40
(
2011
)
2
,
pp. 188-189
Persistent link: https://www.econbiz.de/10008934073
Saved in:
55
The components of department store image : a theoretical and empirical analysis
Berry, Leonard L.
- In:
Journal of retailing
45
(
1969
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10001915282
Saved in:
56
Consumerism in the new society
Berry, Leonard L.
- In:
Marketing for the bank executive
,
(pp. 349-363)
.
1974
Persistent link: https://www.econbiz.de/10001915290
Saved in:
57
Guidelines for better bank advertising
Berry, Leonard L.
- In:
Bankers' magazine
160
(
1977
)
3
,
pp. 65-68
Persistent link: https://www.econbiz.de/10001915329
Saved in:
58
The low-income marketing system : an overview
Berry, Leonard L.
- In:
Journal of retailing
48
(
1972/73
)
2
,
pp. 44-63, 90
Persistent link: https://www.econbiz.de/10001915383
Saved in:
59
Marketing challenges in the age of the people
Berry, Leonard L.
- In:
MSU business topics
20
(
1972
)
1
,
pp. 7-13
Persistent link: https://www.econbiz.de/10001915390
Saved in:
60
One more time : what does the marketing concept really mean?
Berry, Leonard L.
- In:
Marketing for the bank executive
,
(pp. 9-40)
.
1974
Persistent link: https://www.econbiz.de/10001915400
Saved in:
First
Prev
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->