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Motivating millennials to engage in charitable causes through social media
Paulin, Michele; Ferguson, Ronald J.; Jost, Nina; … - In: Journal of service management 25 (2014) 3, pp. 334-348
Persistent link: https://www.econbiz.de/10010384975
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Service management effectiveness and organizational culture : a modification of the competing values model
Paulin, Michele; Ferguson, Ronald J.; Payaud, Marielle - In: Marketing and multicultural diversity, (pp. 191-199). 2006
Persistent link: https://www.econbiz.de/10003291683
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Customer sociability and the total service experience : antecedents of positive word-of-mouth intentions
Ferguson, Ronald J.; Paulin, Michèle; Bergeron, Jasmin - In: Journal of service management 21 (2010) 1, pp. 25-44
Persistent link: https://www.econbiz.de/10003964295
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Customer sociability and the total service experience: Antecedents of positive word-of-mouth intentions
Ferguson, Ronald J.; Paulin, Michèle; Bergeron, Jasmin - In: Journal of service management 21 (2010) 1, pp. 25-45
Persistent link: https://www.econbiz.de/10008386132
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Contractual Governance, Relational Governance, and the Performance of Interfirm Service Exchanges: The Influence of Boundary-Spanner Closeness
Ferguson, Ronald J.; Paulin, Michèle; Bergeron, Jasmin - In: Journal of the Academy of Marketing Science 33 (2005) 2, pp. 217-234
Persistent link: https://www.econbiz.de/10006150064
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The social context for value co-creations in an entrepreneurial network : Influence of interpersonal attraction, relational norms and partner trustworthiness
Ferguson, Ronald; Schattke, Kaspar; Paulin, Michele - In: International journal of entrepreneurial behaviour & … 22 (2016) 2, pp. 199-214
Persistent link: https://www.econbiz.de/10011570331
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Millennials, social media, prosocial emotions, and charitable causes : the paradox of gender differences
Paulin, Michèle; Ferguson, Ronald J.; Schattke, Kaspar; … - In: Journal of nonprofit & public sector marketing 26 (2014) 4, pp. 335-353
Persistent link: https://www.econbiz.de/10010481860
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Relational norms in interfirm exchanges : from transactional cost economics to the service-dominant logic
Paulin, Michèle; Ferguson, Ronald J. - In: Journal of business-to-business marketing 17 (2010) 4, pp. 365-405
Persistent link: https://www.econbiz.de/10008856524
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Business effectiveness and professional service personnel: Relational or transactional managers?
Paulin, Michèle; Ferguson, Ronald J.; Payaud, Marielle - In: European journal of marketing : EJM 34 (2000) 3-4, pp. 453-471
Persistent link: https://www.econbiz.de/10006094565
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External effectiveness of service management: A study of business-to-business relationships in Mexico, Canada and the USA
Paulin, Michèle; Ferguson, Ronald J.; Salazar, Ana … - In: International journal of service industry management : IJSIM 10 (1999) 5, pp. 409-429
Persistent link: https://www.econbiz.de/10007120395