A big challenge in modern service organization is to focus on customers and to forge their satisfaction and loyalty. Innovation, information technology and value added are decisive factors, however the main aspect to consider is the human factor. It is necessary to focus on people in order to...

In the field of services, quality is, in general, defined by the client and the management ensures the overfulfilment of the clients demands and expectations. The quality of services implies two essential aspects that a manager has to take into account: the clients satisfaction and the absence...

Scrum Project is a method used in agile project management. It consists of dividing the traditional responsibility of the project manager into three main roles such as Product Owner, Scrum Master and Developers (teams). However, the fundamental question that is frequently asked is: do we need a...

Recent developments in information technology provide unprecedented opportunities for companies and employees to explore non-traditional work arrangements. Alongside their benefits in terms of efficiency and productivity, these new work arrangements bring new problems and pitfalls for the...

Bireysel hizmet kalitesi, müşterilerin algıladığı kaliteden farklı olarak, çalışanların hizmet kalitesini ifade etmektedir. Algılanan kalite içerisinde örgütün açık veya kapalı sisteme sahip olması önemli değilken, bireysel hizmet kalitesinde örgüt sistemi önem...

This study investigates the effects of personality traits in organizational justice and job satisfaction relationship. Survey data were collected from 206 banking employees. Results of the hierarchical regression analyses postulate that both distributive and procedural justice are the predictors...

We estimate the impact of workforce diversity on productivity, wages and productivity-wage gaps (i.e. profits) using detailed Belgian linked employer-employee panel data. Findings, robust to a large set of covariates, specifications and econometric issues, show that educational (age) diversity...

Számos magyar és külföldi tanulmány kimutatta, hogy a nemzetközi cégek leányvállalatai bérezésben és termelékenységben jelentős előnnyel rendelkeznek a helyiek vállalatokkal szemben. A magyar szakirodalomból azonban hiányzik az olyan vizsgálat, amely bemutatná ennek az...

A vállalatok tulajdonosi struktúrája, valamint a vezetők és beosztottak javadalmazási rendszere alapvetően befolyásolja a vállalatok teljesítményét. Mára már elegendő empirikus anyag gyűlt össze a privatizációról, a hitelből történő kivásárlásról és a vállalati...