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Political economy of service delivery : monitoring versus contestation

Hausken, Kjell; Ncube, Mthuli - In: The developing economies 52 (2014) 1, pp. 68-84

Persistent link: https://www.econbiz.de/10010339622

Citizen empowerment in service delivery

Babken, Babajanian - 2014

This paper examines different approaches for promoting empowerment and discusses conditions required for effective empowerment. It focuses on three empowerment models, including grievance redress, participatory performance monitoring, and community-driven development. There are three sets of...

Persistent link: https://www.econbiz.de/10010367323

An examination of technology and organization's change in service delivery to meet customer expectations

Carr, Amelia S. - In: The journal of applied business research 30 (2014) 3, pp. 725-735

Persistent link: https://www.econbiz.de/10010370856

Service orientation in delivery : perspectives from employees, customers, and managers

Frimpong, Kwabena - In: Services marketing quarterly 35 (2014) 1, pp. 54-67

Persistent link: https://www.econbiz.de/10010346092

Service organisations resilience through the application of the vanguard method of systems thinking : a case study approach

Jaaron, Ayham A. M.; Backhouse, Chris J. - In: International journal of production research 52 (2014) 7, pp. 2026-2041

Persistent link: https://www.econbiz.de/10010348374

Who's to blame or praise? : performance attribution challenges in outsourced service provision in supply chains

Selviaridis, Kostas - In: Supply chain management : an international journal 21 (2016) 5, pp. 513-533

Persistent link: https://www.econbiz.de/10011544934

Company's performance self-assessment (COPSA) among facilities outsourcing firms in Malaysia : a focus on service delivery

Abdul Hamid Mar Iman; Douglas, Muhammad Umbugala; Ali, … - In: International journal of strategic property management 19 (2015) 3, pp. 283-296

Persistent link: https://www.econbiz.de/10011545059

Retrospective: efficiency in service delivery : technological or humanistic approaches?

Kelley, Scott W. - In: The journal of services marketing 30 (2016) 2, pp. 133-135

Persistent link: https://www.econbiz.de/10011486861

Informal local governance institutions : what they do and why they matter

Mohmand, Shandana Khan - 2016

Persistent link: https://www.econbiz.de/10011488227

A South African study of influence of fairness of human resource management practices on service quality

Dzansi, Lineo Winifred - In: The journal of applied business research 32 (2016) 3, pp. 871-882

Persistent link: https://www.econbiz.de/10011502234

A service of the