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The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción; Vázquez Casielles, Rodolfo; … - In: Journal of financial services marketing : JFSM 15 (2010/11) 1, pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
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Intentionality attributions and humiliation : the impact on customer behavior
Varela Neira, Concepción; Vázquez Casielles, Rodolfo; … - In: European journal of marketing : EJM 48 (2014) 5/6, pp. 901-923
Persistent link: https://www.econbiz.de/10010388104
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El consumidor y su actitud hacia la compra en establecimientos detallistas : identificación de segmentos y análisis de percepciones
Vázquez Casielles, Rodolfo - In: Estudios sobre consumo : revista del Instituto Nacional … 9 (1992) 23, pp. 49-64
Persistent link: https://www.econbiz.de/10001153610
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Investigación de las preferencias del consumidor mediante "análisis conjunto" : importancia para el diseño de nuevos productos
Vázquez Casielles, Rodolfo - In: Información comercial española : ICE : revista de … (1990), pp. 149-163
Persistent link: https://www.econbiz.de/10001089044
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Collaborative manufacturer-distributor relationships : the role of governance, information sharing and creativity
Vázquez Casielles, Rodolfo; Iglesias Argu͏̈elles, Víctor - In: The journal of business & industrial marketing 28 (2013) 8, pp. 620-637
Persistent link: https://www.econbiz.de/10010222180
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Building consumer loyalty through e-shopping experiences : the mediating role of emotions
Cachero-Martínez, Silvia; Vázquez Casielles, Rodolfo - In: Journal of retailing and consumer services 60 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012502704
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The influence of emotions on customers' cognitive evaluations and satisfaction in a service failure and recovery context
Varela-Neira, Concepción; Vázquez Casielles, Rodolfo; … - In: The service industries journal 28 (2008) 3/4, pp. 497-512
Persistent link: https://www.econbiz.de/10003751919
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Is showrooming really so terrible? : start understanding showroomers
Viejo-Fernández, Nuria; Sanzo-Pérez, María José; … - In: Journal of retailing and consumer services 54 (2020), pp. 1-16
Persistent link: https://www.econbiz.de/10012238360
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Living positive experiences in store : how it influences shopping experience value and satisfaction?
Cachero-Martínez, Silvia; Vázquez Casielles, Rodolfo - In: Journal of business economics and management 18 (2017) 3, pp. 537-553
Persistent link: https://www.econbiz.de/10011721879
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Switching barriers in online travel agencies : the impact on positive word of mouth
Suárez-Álvarez, Leticia; Del Río-Lanza, Ana Belén; … - In: Tourism analysis : an interdisciplinary tourism & … 24 (2019) 2, pp. 213-225
Persistent link: https://www.econbiz.de/10012111338