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Kundenorientierung und Leistun...
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58
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54
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51
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48
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47
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37
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34
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33
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33
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32
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32
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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91
Usługi 2014 : wybrane uwarunkowania rozwoju usług
Pluta-Olearnik, Mirosława
(
contributor
); …
-
2015
Persistent link: https://www.econbiz.de/10011338881
Saved in:
92
Foreign or domestic : who provides better customer
service
?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
93
Customer and employee co-creation of radical
service
innovations
Melton, Horace
;
Hartline, Michael D.
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 112-123
Persistent link: https://www.econbiz.de/10011343388
Saved in:
94
Beyond virtuality : from engagement platforms to engagement ecosystems
Breidbach, Christoph F.
;
Brodie, Roderick J.
; …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
6
,
pp. 592-611
Persistent link: https://www.econbiz.de/10010526466
Saved in:
95
A
service
value chain approach combating digital music piracy through value maximization measures
Bortnic, Alexandru
-
2013
Persistent link: https://www.econbiz.de/10009763914
Saved in:
96
Modeling
service
relationships for
service
networks
Cardoso, Jorge
- In:
Exploring services science : 4th international …
,
(pp. 114-128)
.
2013
Persistent link: https://www.econbiz.de/10009728302
Saved in:
97
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
98
Adding clicks to bricks : a study of the consequences on customer loyalty in a
service
context
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 36-48
Persistent link: https://www.econbiz.de/10009730288
Saved in:
99
Change-Leadership bei der Implementierung von
Kundenorientierung
bei wissensintensiven Dienstleistungen
Lampach, Eric
-
2013
Persistent link: https://www.econbiz.de/10009699558
Saved in:
100
An approach to
service
composition for internet and mobile services based on knowledge-based model-driven variant configuration
Fikouras, Ioannis
-
2009
-
1. Aufl.
Persistent link: https://www.econbiz.de/10009629393
Saved in:
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