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Inpatient satisfaction : an analysis of Malaysian puplic hospitals

Noor Hazilah Abd Manaf - In: International journal of public sector management : IJPSM 25 (2012) 1, pp. 6-16

Persistent link: https://www.econbiz.de/10009500725

A conceptual framework of service quality in healthcare : perspectives of Indian patients and their attendants

Panchapakesan Padma; Rajendran, Chandrasekharan; Sai, … - In: Benchmarking : an international journal ; BIJ 16 (2009) 2, pp. 157-191

Persistent link: https://www.econbiz.de/10009525690

Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement

Chahal, Hardeep; Kumari, Neetu - In: Management research review 34 (2011) 6, pp. 626-648

Persistent link: https://www.econbiz.de/10009247602

Is electronic health record use associated with patient satisfaction in hospitals?

Kazley, Abby Swanson; Diana, Mark L.; Ford, Eric W.; … - In: Health care management review : HCM review 37 (2012) 1, pp. 23-30

Persistent link: https://www.econbiz.de/10009486027

Antecedents of patient trust in health-care insurers

Gabay, Gillie; Moore, Dahlia - In: Services marketing quarterly 36 (2015) 1, pp. 77-93

Persistent link: https://www.econbiz.de/10010520733

Patient Satisfaction, Doctor Effort, And Interview Location : Evidence From Paraguay

Das, Jishnu - 2006

To examine the relationship between patient satisfaction and doctor performance, the authors observed 2 … facility within the last week. There are three patterns in the data: (1) Patient satisfaction is positively correlated with … observed doctor and patient characteristics; (2) However, accounting for unobserved doctor characteristics dramatically reduces …

Persistent link: https://www.econbiz.de/10010521977

HIV/AIDS services delivery, overall quality of care, and satisfaction in Burkina Faso : are some patients privileged?

Kazianga, Harounan; Kouanda, Seni; Ouedraogo, Laetitia N.; … - In: Poverty, inequality and evaluation : changing perspectives, (pp. 121-138). 2016

Persistent link: https://www.econbiz.de/10011416282

Measuring patient satisfaction's relationship to hospital cost efficiency : can administrators make a difference?

Huerta, Timothy R.; Harle, Christopher A.; Ford, Eric W.; … - In: Health care management review : HCM review 41 (2016) 1, pp. 56-63

Persistent link: https://www.econbiz.de/10011421772

When the customer is the patient : lessons from healthcare research on patient satisfaction and service quality ratings

Vogus, Timothy J.; McClelland, Laura E. - In: Human resource management review 26 (2016) 1, pp. 37-49

Persistent link: https://www.econbiz.de/10011429341

Indonesian public healthcare service institution's patient satisfaction barometer (IPHSI-PSB) : a new public healthcare patient satisfaction index

Sik, Sumaedi; Bakti, I Gede Mahatma Yuda; Rakhmawati, Tri; … - In: The international journal of productivity and … 65 (2016) 1, pp. 25-41

Persistent link: https://www.econbiz.de/10011432007