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Zufriedenheit mit Einrichtunge...
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Customer satisfaction
15,537
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13,880
Service quality
6,469
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6,281
Consumer behaviour
5,732
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5,589
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5,570
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5,546
customer satisfaction
1,298
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1,117
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1,063
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1,037
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1,037
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1,026
Online-Handel
1,026
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1,006
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935
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905
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890
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825
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726
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676
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59
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41
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35
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34
Gustafsson, Anders
31
Wong, IpKin Anthony
31
Huber, Frank
29
Söderlund, Magnus
29
Ringle, Christian M.
28
Usman, Osly
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Gil Saura, Irene
26
Prybutok, Victor R.
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Shahin, Arash
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Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Matzler, Kurt
24
Bruhn, Manfred
23
Hyun, Sunghyup Sean
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Evanschitzky, Heiner
22
Keiningham, Timothy
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Bilgihan, Anil
21
Jang, Soocheong
21
Bauer, Hans H.
20
Ryu, Kisang
20
Lee, Choong-Ki
19
Spiller, Achim
19
Stauss, Bernd
19
Töpfer, Armin
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Amin, Muslim
17
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
Park, Jungkun
17
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7
National Bureau of Economic Research
7
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
Nomos Verlagsgesellschaft
6
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
4
Erasmus Research Institute of Management
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HAL
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Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Faculteit Economie en Bedrijfskunde, Universiteit Gent
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IGI Global
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Shaker Verlag
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Deutsches Zentrum für Altersfragen
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Eric Cuvillier <Firma>
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Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
European Association of Agricultural Economists - EAAE
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Forschungsgemeinschaft Qualitätssicherung
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2
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ISM University of Management and Economics
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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2
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Journal of retailing and consumer services
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International journal of hospitality management
378
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
184
Tourism management : research, policies, practice
177
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of travel and tourism marketing
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International journal of contemporary hospitality management
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European Journal of Marketing
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International Journal of Bank Marketing
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Cogent business & management
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Services marketing quarterly
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Journal of air transport management
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The TQM journal : the international review of organizational improvement
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Asia Pacific journal of marketing and logistics
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Service business
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Tourism management perspectives : TMP
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Psychology & marketing
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International Journal of Contemporary Hospitality Management
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International journal of productivity and quality management : IJPQM
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Journal of service management
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Journal of the Academy of Marketing Science
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Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of strategic marketing
69
International journal of quality and service sciences
67
Total quality management & business excellence
67
The international journal of bank marketing : IJBM
66
SpringerLink / Bücher
64
International Journal of Quality & Reliability Management
63
International journal of services and operations management
63
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
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ECONIS (ZBW)
14,154
Other ZBW resources
1,495
RePEc
468
USB Cologne (EcoSocSci)
364
EconStor
113
BASE
78
USB Cologne (business full texts)
31
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1
Zufriedenheit mit Einrichtungen der stationären Altenhilfe - Ergebnisse mit dem PPSQ-SC (Paderborn Patient Satisfaction Questionaire - (In-)Station-Care)
Ortlieb, Renate
;
Bendel, Klaus
;
Matiaske, Wenzel
; …
-
2003
Der folgende Bericht dokumentiert die Ergebnisse unserer Befragung "Zufriedenheit mit Einrichtungen der stationären Altenhilfe", die wir im Juni 2003 in sechs nordrheihnwestfälischen Einrichtungen durchgeführt haben.
Persistent link: https://www.econbiz.de/10005848558
Saved in:
2
Einfluss von Führung auf die Kundenzufriedenheit und die Budgeteinhaltung in vollstationären Pflegeeinrichtungen : eine empirische Untersuchung
Kirsch, Stephanie
-
2023
Persistent link: https://www.econbiz.de/10014279868
Saved in:
3
Pflegesaetze in stationaeren Einrichtungen der Altenhilfe
Hinschützer, Ursula
Persistent link: https://www.econbiz.de/10004822550
Saved in:
4
Optimizing customer satisfaction by using Kano’s model for eco-efficiency and green design
Hourani, Lara F.
- In:
Journal of investment and management : JIM
4
(
2015
)
5
,
pp. 285-290
Persistent link: https://www.econbiz.de/10011391801
Saved in:
5
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
6
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
7
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
8
Internet service features and satisfaction among internet banking users
Adam Ridhuan Abdullah
;
Nur Syarina Md Som
;
Azrol Ibrahim
; …
- In:
Journal of management research
7
(
2015
)
2
,
pp. 400-410
Persistent link: https://www.econbiz.de/10010510575
Saved in:
9
Exploring the impact of retailing ethics on customer satisfaction
Sharma, Bodh Raj
;
Sharma, R. D.
- In:
Metamorphosis : a journal of management research
12
(
2013
)
2
,
pp. 13-21
Persistent link: https://www.econbiz.de/10010514879
Saved in:
10
Relationship between the star and the hotel service guarantees of customer satisfaction
Aslinda Mohd Shahril
;
Yuhanis Abdul Aziz
;
Mohhidin Othman
; …
- In:
International journal of economics and finance
7
(
2015
)
4
,
pp. 82-88
Persistent link: https://www.econbiz.de/10010515843
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