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It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji; Van Jaarsveld, Danielle - In: Human relations 66 (2013) 8, pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
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Individual and organizational determinants of turnover intent
Flint, Douglas; Haley, Lynn M.; McNally, Jeffrey J. - In: Personnel review : a professional journal reporting new … 42 (2013) 5, pp. 552-572
Persistent link: https://www.econbiz.de/10009790316
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Having "a say" : forms of voice in Australian call centres
McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: Employee relations 36 (2014) 3, pp. 214-234
Persistent link: https://www.econbiz.de/10010259604
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Causes and preconditions for organisational commitment in knowledge work : a comparison of two expert organisations
Saari, Tiina; Pyöriä, Pasi - In: International journal of work innovation : IJWI 1 (2015) 3, pp. 271-286
Persistent link: https://www.econbiz.de/10011546199
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Sense of calling and career satisfaction of hotel frontline employees : mediation through knowledge sharing with organizational members
Lee, Kyoung-Joo - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 346-365
Persistent link: https://www.econbiz.de/10011459840
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Attendere in linea : le nuove frontiere del lavoro nel caso dei Call Center in Calabria
Vite, Eugenio - 2013 - 1. ed.
Persistent link: https://www.econbiz.de/10010470770
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Do work-family policies really "work"? : evidence from Indian call centres
Rajan-Rankin, Sweta; Tomlinson, Mark - In: Expanding the boundaries of work-family research : a …, (pp. 32-50). 2013
Persistent link: https://www.econbiz.de/10009687092
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Call centres, quality of work life and HRM practices : an in-house/outsourced comparison
Connell, Julia; Hannif, Zeenobiyah - In: Employee relations 31 (2009) 4, pp. 363-381
Persistent link: https://www.econbiz.de/10009516250
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The effect of context-specific versus nonspecific subconscious goals on employee performance
Latham, Gary P.; Piccolo, Ronald F. - In: Human resource management 51 (2012) 4, pp. 511-523
Persistent link: https://www.econbiz.de/10009613344
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Human resource management, service quality, and economic performance in call centers
Batt, Rosemary (contributor); Moynihan, Lisa M. (contributor) - 2004
Persistent link: https://www.econbiz.de/10002616895