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Explore relationship between total quality management and CMMI in software development organisations : a study of Chandigarh and Mohali

Jaiswal, Kapil; Garg, Minakshi - In: International journal of project organisation & … 11 (2019) 2, pp. 154-170

Persistent link: https://www.econbiz.de/10012110848

Service quality analysis of two of the largest retail chains with minimart concept in Indonesia

Tannady, Hendy; Nurprihatin, Filscha; Hartono, Hendy - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 19 (2018), pp. 177-185

Service quality is important because it makes prices more affordable, and also fulfils customer satisfaction. This bolsters trust for customers, and thereby encourages them to keep buying products at retail stores. This research uses Quality Service Analysis method to understand the gap between...

Persistent link: https://www.econbiz.de/10012019175

Methodology implications in automotive product-service systems : a systematic literature review

Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: Total quality management & business excellence : an … 28 (2017) 13, pp. 1632-1668

Persistent link: https://www.econbiz.de/10011817067

Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy

Murmura, Federica; Bravi, Laura - In: Total quality management & business excellence : an … 29 (2018) 12, pp. 1466-1481

Persistent link: https://www.econbiz.de/10011919022

Capturing relative importance of customer satisfaction drivers using Bayesian dominance hierarchy

Duverger, Philippe; Wang, Xiaoyin - In: Cornell hospitality quarterly : CQ 59 (2018) 1, pp. 39-48

Persistent link: https://www.econbiz.de/10011925167

Evaluation of Indian universities' websites in terms of information quality : differences in the perspectives of end users segments based on their socio-demographic characteristics

Singla, Bhim Sain; Aggarwal, Himanshu - In: International journal of business information systems : … 27 (2018) 2, pp. 135-176

Persistent link: https://www.econbiz.de/10011849274

Service quality evaluation : moderating influences of first-time and revisiting customers

Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440

Persistent link: https://www.econbiz.de/10011854071

Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry

Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan journal of commerce and social sciences 12 (2018) 1, pp. 167-182

The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber Pakhtunkhwa (Peshawar, Swat, Chitral, Naran,...

Persistent link: https://www.econbiz.de/10011934091

Cultural influences on B2B service quality-satisfaction-loyalty

Lee, Myungho; Kang, Mincheol; Kang, Ju Young - In: The service industries journal 39 (2019) 3/4, pp. 229-249

Persistent link: https://www.econbiz.de/10012203278

PSS modularisation : a customer-driven integrated approach

Fargnoli, Mario; Haber, Nicolas; Sakao, Tomohiko - In: International journal of production research 57 (2019) 13, pp. 4061-4077

Persistent link: https://www.econbiz.de/10012193405