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Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India

Devi, P. Uma Maheswari; Rao, B. Sankara; Shekhar, B. Raja; … - In: International journal of services and operations management 24 (2016) 4, pp. 433-458

Persistent link: https://www.econbiz.de/10011636015

Factors influencing the choice and quality assessment of hotel facilities in Poland

Ozimek, Irena; Szlachciuk, Julita; Kulykovets, Olena; … - In: Folia oeconomica Stetinensia : FOS 17 (2017) 1, pp. 170-181

Persistent link: https://www.econbiz.de/10011780390

Customer satisfaction with quality of products of food business

Suchánek, Petr; Richter, Jiří; Králová, Maria - In: Prague economic papers : a bimonthly journal of … 26 (2017) 1, pp. 19-35

Persistent link: https://www.econbiz.de/10011622122

Closing gap between new development and Voice of Customer

Grijalvo, Mercedes; Eliopoulos, María Fernanda; … - In: Economics and Business Letters : EBL 9 (2020) 4, pp. 279-288

Persistent link: https://www.econbiz.de/10012423945

A study on e-logistics service quality and its impact on customer satisfaction in e-commerce industry

Krishna Moorthy, Damodaram; Sandhiya M - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 849-857

Persistent link: https://www.econbiz.de/10012542566

The relationships among overall service quality, customer satisfaction and customer loyalty in library services

Kachwala, Tohid; Panchal, Dinesh; Bali, Aditya - In: International journal of productivity and quality … 33 (2021) 2, pp. 198-217

Persistent link: https://www.econbiz.de/10012595606

A study of the relationship between total quality management and business performance in the banking sector

Tagger, Sukhjinder Singh; Gupta, Munish - In: International journal of business competition and … 7 (2020) 2, pp. 118-132

Persistent link: https://www.econbiz.de/10012506221

Service quality of e-Commerce logistics services

Sankar, Jeganathan Gomathi; Gopalakrishnan T - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 672-677

Persistent link: https://www.econbiz.de/10012506687

The effect of service quality on customer satisfaction in an automotive after-sales service

Balinado, Justine Roy; Prasetyo, Yogi Tri; Young, … - In: Journal of open innovation : technology, market, and … 7 (2021) 2, pp. 1-12

Assessment of service quality has been widely utilized in after-sales service, especially in the automotive industry. The purpose of the study was to determine factors affecting customer satisfaction in an automotive after-sales service at Toyota Dasmarinas-Cavite Philippines by utilizing the...

Persistent link: https://www.econbiz.de/10012507332

Total quality management : a mediating factor in the relationship between customer expectations and satisfaction

Thi Le Ha Nguyen; Nagase, Keisuke - In: International journal of management and marketing … 13 (2020) 1, pp. 1-13

Persistent link: https://www.econbiz.de/10012491938