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Remote Services - Herausforderungen der Erbringung fernerbrachter Dienstleistungen
Wangenheim, Florian von; Holtbrügge, Dirk; … - In: Technologie und Dienstleistung : Innovationen in …, (pp. 485-494). 2008
Persistent link: https://www.econbiz.de/10003762890
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Lifetime value predicition at early customer relationship stages ; Report No. 06-112
Wangenheim, Florian von - In: MSI reports : working paper series (2006) 2, pp. 101-124
Persistent link: https://www.econbiz.de/10003346494
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Kundenintegration bei internationalen Dienstleistungen : theoretische Einordnung, Motive und Herausforderungen
Scherer, Anne; Zimmer, Marcus; Wangenheim, Florian von - In: Management internationaler Dienstleistungen mit 3K : …, (pp. 57-78). 2009
Persistent link: https://www.econbiz.de/10003860079
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Kundenintegration und Konfiguration in der Marktforschungsbranche : Data - Information - Knowledge ; Kundenintegration und Konfiguration in der Marktforschungsbranche
Zimmer, Marcus; Scherer, Anne; Wangenheim, Florian von - In: Management internationaler Dienstleistungen mit 3K : …, (pp. 233-253). 2009
Persistent link: https://www.econbiz.de/10003860110
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Describing solution-oriented B2B-relationships
Zimmer, Marcus; Wangenheim, Florian v. - In: Proceedings / First International Symposium on Services …, (pp. 49-59). 2009
Persistent link: https://www.econbiz.de/10003862579
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Understanding the role of the service counter-part in technology-mediated service co-production
Wünderlich, Nancy V.; Wangenheim, Florian v. - In: Proceedings / First International Symposium on Services …, (pp. 271-280). 2009
Persistent link: https://www.econbiz.de/10003862628
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The reinforcing effects of loyalty program partnerships and core service usage : a longitudinal analysis
Lemon, Katherine N.; Wangenheim, Florian von - In: Journal of service research : JSR 11 (2008/09) 4, pp. 357-370
Persistent link: https://www.econbiz.de/10003853572
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Does the employee-customer satisfaction link hold for all employee groups?
Wangenheim, Florian von; Evanschitzky, Heiner; … - In: Journal of business research : JBR 60 (2007) 7, pp. 690-697
Persistent link: https://www.econbiz.de/10003484181
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Remote Services : Wege für den Export wissensintensiver Dienstleistungen
Schumann, Jan Hendrik; Betzler, Dennis; Nusswald, Martin; … - In: Export und Internationalisierung wissensintensiver …, (pp. 77-104). 2010
Persistent link: https://www.econbiz.de/10003955748
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Drivers of trust in relational service exchange : understanding the importance of cross-cultural differences
Schumann, Jan Hendrik; Wangenheim, Florian von; … - In: Journal of service research : JSR 13 (2010) 4, pp. 453-468
Persistent link: https://www.econbiz.de/10008736062