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Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei; Sivakumar, K.; Evans, Kenneth R.; Zou, … - In: Journal of service research : JSR 18 (2015) 2, pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
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Fix it or leave it? : customer recovery from self-service technology failures
Zhu, Zhen; Nakata, Cheryl; Sivakumar, K.; Grewal, Dhruv - In: Journal of retailing 89 (2013) 1, pp. 15-29
Persistent link: https://www.econbiz.de/10009732748
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Relationships among time orientation, consumer innovativeness, and innovative behavior : the moderating role of product characteristics
Karande, Kiran; Merchant, Altaf; Sivakumar, K. - In: AMS review : official publication of the Academy of … 2 (2012) 2/4, pp. 108-125
Persistent link: https://www.econbiz.de/10009717334
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Service quality : the impact of frequency, timing, proximity, and sequence of failures and delights
Sivakumar, K.; Li, Mei; Dong, Beibei - In: Journal of marketing 78 (2014) 1, pp. 41-58
Persistent link: https://www.econbiz.de/10010250081
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Overbidding in electronic auctions : factors influencing the propensity to overbid and the magnitude of overbidding
Feng, Cong; Fay, Scott; Sivakumar, K. - In: Journal of the Academy of Marketing Science 44 (2016) 2, pp. 241-260
Persistent link: https://www.econbiz.de/10011453228
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A process-output classification for customer participation in services
Dong, Beibei; Sivakumar, K. - In: Journal of service management 26 (2015) 5, pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
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Relationships among supply chain strategies, organizational performance, and technological and market turbulences
Arora, Amit; Arora, Anshu; Sivakumar, K. - In: The international journal of logistics management 27 (2016) 1, pp. 206-232
Persistent link: https://www.econbiz.de/10011542261
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Which controls are better for service outsourcing? : integrating service-dominant logic and service characteristics
Roy, Subroto; Sivakumar, K. - In: AMS review : official publication of the Academy of … 4 (2014) 3/4, pp. 45-62
Persistent link: https://www.econbiz.de/10010467852
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Innovation generation in upstream and downstream business relationships
Roy, Subroto; Sivakumar, K. - In: Journal of business research : JBR 63 (2010) 12, pp. 1356-1363
Persistent link: https://www.econbiz.de/10008747468
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Simultaneous determination of optimal cultural distance and market potential in international market entry
Malhotra, Shavin; Sivakumar, K. - In: International marketing review 28 (2011) 6, pp. 601-626
Persistent link: https://www.econbiz.de/10009390032