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Transforming community well-being through patients' lived experiences
Gallan, Andrew S.; McColl-Kennedy, Janet R.; … - In: Journal of business research : JBR 100 (2019), pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
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Consumer-citizens mobilizing social capital following a natural disaster : effects on well-being
Cheung, Lilliemay; McColl-Kennedy, Janet R.; Coote, … - In: The journal of services marketing 31 (2017) 4/5, pp. 438-451
Persistent link: https://www.econbiz.de/10011742744
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How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.; Danaher, Tracey S.; Gallan, … - In: Journal of business research : JBR 79 (2017), pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
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Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.; Hogan, Suellen J.; Witell, Lars; … - In: Journal of business research : JBR 70 (2017), pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
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Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.; Field, Joy M.; Fotheringham, Darima; … - In: Journal of service research 24 (2021) 3, pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
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Number 3 - Dimensions of consumer search behavior in services
McColl-Kennedy, Janet R.; Fetter Jr, Richard E. - In: The journal of services marketing 13 (1999) 2-3, pp. 242-265
Persistent link: https://www.econbiz.de/10007338112
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Service provider training programs at odds with customer requirements in five-star hotels
McColl-Kennedy, Janet R.; White, Tina - In: The journal of services marketing 11 (1997) 4-5, pp. 249-264
Persistent link: https://www.econbiz.de/10007367724
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Australian marketing planning practices
Kiel, Geoffrey C.; McVey, Phillip; McColl-Kennedy, Janet R. - 1985
Persistent link: https://www.econbiz.de/10004664937
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Subordinate-manager gender combination and perceived leadership style influence on emotions, self-esteem and organizational commitment
Mccoll-Kennedy, Janet R.; Anderson, Ronald D. - In: Journal of business research : JBR 58 (2005) 2, pp. 115-125
Persistent link: https://www.econbiz.de/10006713995
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Justice strategy options for increased customer satisfaction in a services recovery setting
Sparks, Beverley A.; Mccoll-Kennedy, Janet R. - In: Journal of business research : JBR 54 (2001) 3, pp. 209-218
Persistent link: https://www.econbiz.de/10006724464