//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Conceptualizing and Isolating...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
44
Konsumentenverhalten
41
Relationship marketing
35
Beziehungsmarketing
32
Social Web
20
Social web
20
Service quality
17
Customer satisfaction
15
Dienstleistungsqualität
11
Internet marketing
11
Kundenzufriedenheit
11
Online-Marketing
11
USA
11
United States
11
Customer service
10
Virtual reality
10
marketing
10
E-commerce
8
Electronic Commerce
8
Lieferantenmanagement
8
Services marketing
8
Supplier relationship management
8
Virtuelle Realität
8
Dienstleistungssektor
7
Distribution channel
7
Einzelhandel
7
Kundenservice
7
Marketing management
7
Marketingmanagement
7
Online retailing
7
Online-Handel
7
Retail trade
7
Service industry
7
Vertriebsweg
7
B-to-B-Marketing
6
Business-to-business marketing
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Customer value
6
Innovation
6
more ...
less ...
Online availability
All
Undetermined
124
Free
23
Type of publication
All
Article
282
Book / Working Paper
45
Type of publication (narrower categories)
All
Article in journal
123
Aufsatz in Zeitschrift
123
research-article
15
Arbeitspapier
10
Working Paper
10
Graue Literatur
9
Non-commercial literature
9
Aufsatz im Buch
6
Book section
6
Aufsatzsammlung
4
conceptual-paper
4
Systematic review
2
review
2
Übersichtsarbeit
2
Case study
1
Conference paper
1
Fallstudie
1
Handbook
1
Handbuch
1
Konferenzbeitrag
1
review-article
1
more ...
less ...
Language
All
English
204
Undetermined
123
Author
All
Ruyter, Ko de
169
Wetzels, Martin
160
de Ruyter, Ko
72
Grewal, Dhruv
21
Birgelen, Marcel van
19
Keeling, Debbie Isobel
19
Lemmink, Jos
19
Mahr, Dominik
19
Keeling, Debbie I.
15
Streukens, Sandra
15
Chylinski, Mathew
14
Jong, Ad de
14
Patterson, Paul G.
13
van Birgelen, Marcel
13
Hilken, Tim
12
Odekerken-Schröder, Gaby
12
Wiertz, Caroline
12
Heller, Jonas
11
Ludwig, Stephan
10
Bloemer, Josée
9
Yu, Ting
9
Cox, David
8
Keen, Cherie
8
Daryanto, Ahmad
7
Dolen, Willemijn M. van
7
Pauwels, Pieter
7
van Laer, Tom
7
Antioco, Michael
6
Kleijnen, Mirella
6
Lindgreen, Adam
6
Oppen, Claudia van
6
Rozemeijer, Frank
6
Schepers, Jeroen
6
de Jong, Ad
6
Aguirre, Elizabeth
5
Deutskens, Elisabeth
5
Feinberg, Richard
5
Gremler, Dwayne D.
5
Götz, Oliver
5
Huang, Ming-Hui
5
more ...
less ...
Institution
All
Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
9
Graduate School of Business and Economics (GSBE), School of Business and Economics
5
Edward Elgar Publishing
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
Published in...
All
Journal of retailing
18
Journal of the Academy of Marketing Science
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
Journal of service research : JSR
14
European Journal of Marketing
12
International journal of service industry management : IJSIM
11
Journal of marketing
11
Journal of service management
10
Journal of Economic Psychology
9
Research Memoranda / Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
9
Psychology & marketing
8
European journal of marketing : EJM
7
Journal of Service Management
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of service research
6
Total quality management
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of business research : JBR
5
Research Memorandum / Graduate School of Business and Economics (GSBE), School of Business and Economics
5
Research memorandum / METEOR
5
The journal of business & industrial marketing
5
Journal of Business Research
4
Journal of economic psychology : research in economic psychology and behavioral economics
4
Journal of retailing and consumer services
4
Journal of Business & Industrial Marketing
3
Journal of Management Studies
3
Journal of advertising
3
Journal of consumer research : JCR ; an interdisciplinary bimonthly
3
Journal of management studies : JMS
3
Journal of purchasing and supply management
3
Management information systems : mis quarterly
3
Marketing Letters
3
Advances in international marketing
2
European journal of marketing
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International Business Review
2
International Journal of Operations & Production Management
2
International business review : the official journal of the European International Business Academy
2
Journal of Consumer Marketing
2
Journal of Consumer Research
2
more ...
less ...
Source
All
ECONIS (ZBW)
156
OLC EcoSci
86
RePEc
43
Other ZBW resources
35
BASE
4
USB Cologne (EcoSocSci)
3
Showing
81
-
90
of
327
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
81
PAPERS - Modelling firms propensity to continue service exporting: A cross-country analysis
Patterson, Paul G.
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
International business review : the official journal of …
8
(
1999
)
3
,
pp. 351-366
Persistent link: https://www.econbiz.de/10005968034
Saved in:
82
Linking perceived service quality and service loyalty: A multi-dimensional perspective
Bloemer, Josée
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
European journal of marketing : EJM
33
(
1999
)
11-12
,
pp. 1082-1106
Persistent link: https://www.econbiz.de/10006096452
Saved in:
83
The power of perceived service quality in international marketing channels
Ruyter, Ko de
;
Wetzels, Martin
;
Lemmink, Jos
- In:
European journal of marketing : EJM
30
(
1996
)
12
,
pp. 22-38
Persistent link: https://www.econbiz.de/10006102517
Saved in:
84
B ORGANIZATIONAL BEHAVIOR - Antecedents and consequences of group potency: A study of self-managing service teams Bz:130
Jong, Ad de
;
Wetzels, Martin
;
Ruyter, Ko de
- In:
Operations research, Management science : OR MS ; the …
47
(
2007
)
1
,
pp. 41-42
Persistent link: https://www.econbiz.de/10007601996
Saved in:
85
Measuring service quality trade-offs in Asian distribution channels: A multi-layer perspective
Wetzels, Martin
;
Ruyter, Ko de
;
Lemmink, Jos
- In:
Total quality management
11
(
2000
)
3
,
pp. 307-318
Persistent link: https://www.econbiz.de/10007181674
Saved in:
86
Two sides of the same story: Measuring different quality perceptions of the dyadic service encounter with the SERVCON instrument
Ruyter, Ko de
;
Wetzels, Martin
- In:
Total quality management
7
(
1996
)
6
,
pp. 595-604
Persistent link: https://www.econbiz.de/10007204947
Saved in:
87
Customer adoption of e-service: An experirnental study
Ruyter, Ko de
;
Wetzels, Martin
;
Kleijnen, Mirella
- In:
International journal of service industry management : IJSIM
12
(
2001
)
2
,
pp. 184
Persistent link: https://www.econbiz.de/10007113901
Saved in:
88
Customer equity considerations in service recovery: A cross-industry perspective
Ruyter, Ko de
;
Wetzels, Martin
- In:
International journal of service industry management : IJSIM
11
(
2000
)
1
,
pp. 91
Persistent link: https://www.econbiz.de/10007119215
Saved in:
89
Linking employee perceptions of collective efficacy in self-managing service teams with customer-perceived service quality: A psychometric assessment
Jong, Ad de
;
Wetzels, Martin
;
Ruyter, Ko de
- In:
International journal of service industry management : IJSIM
19
(
2008
)
3
,
pp. 353-378
Persistent link: https://www.econbiz.de/10008071429
Saved in:
90
Linking employee perceptions of collective efficacy in self-managing service teams with customer-perceived service quality: A psychometric assessment
Jong, Ad de
;
Wetzels, Martin
;
Ruyter, Ko de
- In:
International journal of service industry management : IJSIM
19
(
2008
)
3-4
,
pp. 353-378
Persistent link: https://www.econbiz.de/10008100331
Saved in:
First
Prev
5
6
7
8
9
10
11
12
13
14
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->