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Managing operations : across the supply chain

Swink, Morgan; Melnyk, Steven A.; Cooper, M. Bixby; … - 2014 - 2. ed.

Persistent link: https://www.econbiz.de/10009766099

Research Issues. "Operations psychology"

Stewart, Douglas M. - In: Decision line 28 (1997) 5, pp. 12-15

Persistent link: https://www.econbiz.de/10008219732

MAKE YOUR SERVICE FAIL-SAFE

Chase, Richard B.; Stewart, Douglas M. - In: Sloan management review 35 (1994) 3, pp. 35-44

Persistent link: https://www.econbiz.de/10006338042

Piecing Together Service Quality: A Framework for Robust Service

Stewart, Douglas M. - In: Production and operations management : an international … 12 (2003) 2, pp. 246-265

Persistent link: https://www.econbiz.de/10007156278

The Human Side of Mistake-proofing

Stewart, Douglas M.; Grout, John R. - In: Production and operations management : an international … 10 (2001) 4, pp. 440-459

Persistent link: https://www.econbiz.de/10007169215

The Impact of Human Error on Delivering Service Quality

Stewart, Douglas M.; Chase, Richard B. - In: Production and operations management : an international … 8 (1999) 3, pp. 240-263

Persistent link: https://www.econbiz.de/10007184308

So gestalten Sie Ihren Service pannensicher

Chase, Richard; Stewart, Douglas M. - In: Harvard-Business-Manager : das Wissen der Besten 17 (1995) 2, pp. 81-94

Persistent link: https://www.econbiz.de/10007083476

Failsafing service quality

Chase, Richard B.; Stewart, Douglas M. - In: Research handbook on services management, (pp. 143-152). 2022

Persistent link: https://www.econbiz.de/10014452582

Sourcing Decisions under Conditions of Risk and Resilience : A Behavioral Study

Mena, Carlos; Melnyk, Steven A.; Baghersad, Milad; … - In: Decision Sciences 51 (2019) 4, pp. 985-1014

Persistent link: https://www.econbiz.de/10012193161

A collaborative approach to maintaining optimal inventory and mitigating stockout risks during a pandemic : capabilities for enabling health-care supply chain resilience

Friday, Derek; Savage, David A.; Melnyk, Steven A.; … - In: Journal of Humanitarian Logistics and Supply Chain … 11 (2021) 2, pp. 248-271

Purpose: Inventory management systems in health-care supply chains (HCSC) have been pushed to breaking point by the COVID-19 pandemic. Unanticipated demand shocks due to stockpiling of medical supplies caused stockouts, and the stockouts triggered systematic supply chain (SC) disruptions...

Persistent link: https://www.econbiz.de/10012540992