It is recognised that an organization’s corporate reputation is affected by the actions of every business unit, department and employee that comes into contact with another stakeholder. However, the means by which employees can be directed or encouraged to “live the brand” is an area which...

The hypothesis that job satisfaction affects employee performance or favourable service behaviours could be considered a well‐worn topic. However, this paper shows that the extant literature has not adequately conceptualised nor addressed the complex relationship which could exist between...

Purpose – The purpose of this paper is to investigate value co-creation processes from the focal dyad of the patient and the physician and how their experiences in the consulting room affect the value that is created. Design/methodology/approach – Semi-structured interviews incorporating the...

Preface -- 1 Employment Location Models: An Overview -- Part I: Macro-Scale Approaches -- 2 Employment and Labour in Urban Markets: The IRPUD Model -- 3 Modelling the Economic Impacts of Transport Changes Experiences and Issues.- 4 A Population-Employment Interaction Model as Labour Module in...