Analyzing three perspectives on customer relationship management (CRM) developed by academics, numerous paradoxes are illustrated, as it can be an integrated corporate approach, a specific strategy to customer behavioral modification or differential customer treatment. The paper highlights that...

Purpose: This study aims to propose a model for examining different effects of attitude, continued intention to use Facebook and habitual usage on social-information seeking and self-disclosure. Specifically, the proposed model aims to enhance continued intention to use and strengthen specific...

Although numerous empirical studies have indicated perceived organizational justice associate with satisfaction, this study aims at extending extant contemporary organizational research studies and investigates whether benevolence and revenge relate with procedural justice, workplace...