Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The impact of knowledge types...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
131
Konsumentenverhalten
119
Service quality
59
Dienstleistungsqualität
57
Customer satisfaction
51
Beziehungsmarketing
48
Relationship marketing
48
Kundenzufriedenheit
43
Dienstleistungssektor
31
Beschwerdemanagement
27
Complaint management
27
Corporate social responsibility
26
Service industry
25
Corporate Social Responsibility
22
Hotel industry
22
Hotellerie
22
USA
22
United States
22
Gastronomie
21
Restaurant industry
21
Customer service
20
Kundenservice
20
Emotion
18
Hospitality industry
17
Preismanagement
17
Pricing strategy
17
Gastgewerbe
16
Services marketing
15
Artificial intelligence
14
Dienstleistung
14
Künstliche Intelligenz
14
Marketing
14
Dienstleistungsmarketing
13
Experiment
13
Robot
13
Roboter
13
Services
11
Singapore
11
Brand management
10
Firm performance
10
more ...
less ...
Online availability
All
Undetermined
218
Free
26
Type of publication
All
Article
420
Book / Working Paper
33
Other
6
Type of publication (narrower categories)
All
Article in journal
225
Aufsatz in Zeitschrift
225
research-article
37
Aufsatz im Buch
19
Book section
19
conceptual-paper
3
Case study
2
Collection of articles of several authors
2
Fallstudie
2
Sammelwerk
2
review
2
Aufsatzsammlung
1
Bibliografie
1
Conference paper
1
Konferenzbeitrag
1
Lehrbuch
1
Ratgeber
1
Reprint
1
Textbook
1
back-matter
1
non-article
1
review-article
1
more ...
less ...
Language
All
English
352
Undetermined
100
German
7
Author
All
Mattila, Anna S.
267
Wirtz, Jochen
200
Hanks, Lydia
16
Heracleous, Loizos
15
Kunz, Werner H.
15
Gao, Yixing
14
Wu, Luorong
13
Andreu, Luisa
11
Hwang, Yoo Hee
11
Liu, Qing
11
Pinto, Diego Costa
11
Ehret, Michael
10
Lovelock, Christopher H.
10
Paluch, Stefanie
10
Yang, Wan
10
Zhang, Lu
10
Choi, Choongbeom
9
Fan, Alei
9
Noone, Breffni M.
9
Choi, Sungwoo
8
Choi, Sunmee
8
Shin, Joongwon
8
Miao, Li
7
Shuqair, Saleh
7
Zhao, Xinyuan
7
Anna S. Mattila
6
Ro, Heejung
6
S. Mattila, Anna
6
Chew, Patricia
5
Kim, Kyungmin
5
Kum, Doreen
5
Liu, Stephanie Q.
5
Mariani, Marcello M.
5
O'Neill, John
5
Ramaseshan, B.
5
So, Kevin Kam Fung
5
Tuzovic, Sven
5
Wang, Chen-ya
5
Xue, Xunyue
5
Ye, Tian
5
more ...
less ...
Institution
All
Springer Malaysia Representative Office
1
Published in...
All
International journal of hospitality management
58
The journal of services marketing
29
Journal of Services Marketing
28
Journal of business research : JBR
21
Journal of Service Management
20
International journal of service industry management : IJSIM
18
Journal of service management
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Winning in service markets series
13
International journal of contemporary hospitality management
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
International Journal of Contemporary Hospitality Management
9
Managing service quality : MSQ ; an international journal
9
Cornell hospitality quarterly : CQ
8
Journal of service research : JSR
8
Journal of the Academy of Marketing Science
7
The Cornell hospitality quarterly
7
Journal of hospitality marketing & management
6
Journal of service research
6
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
5
Harvard-Business-Manager : das Wissen der Besten
5
Journal of travel and tourism marketing
5
Psychology & marketing
5
Tourism management : research, policies, practice
5
Journal of Business Research
4
Journal of retailing
4
Harvard business review : HBR
3
Journal of Consumer Marketing
3
The service industries journal
3
Berichte / Forschungsinstitut der Internationalen Wissenschaftlichen Vereinigung Weltwirtschaft und Weltpolitik (IWVWW) e.V.
2
Business strategy review
2
European journal of marketing
2
European journal of operational research : EJOR
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of internet marketing and advertising : IJIMA
2
International journal of retail & distribution management
2
Journal of Asian business
2
Journal of Hospitality and Tourism Technology
2
Journal of Service Theory and Practice
2
Journal of global marketing
2
more ...
less ...
Source
All
ECONIS (ZBW)
272
OLC EcoSci
94
Other ZBW resources
70
RePEc
11
BASE
8
USB Cologne (EcoSocSci)
4
Showing
1
-
10
of
459
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Organizational learning from customer feedback received by service employees : a social capital perspective
Wirtz, Jochen
;
Tambyah, Siok Kuan
;
Mattila, Anna S.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 363-387
Persistent link: https://www.econbiz.de/10003993797
Saved in:
2
Arousal expectations and service evaluations
Mattila, Anna S.
;
Wirtz, Jochen
- In:
International journal of service industry management : IJSIM
17
(
2006
)
3-4
,
pp. 229-244
Persistent link: https://www.econbiz.de/10007287815
Saved in:
3
Congruency of scent and music as a driver of in-store evaluations and behavior
Mattila, Anna S.
;
Wirtz, Jochen
- In:
Journal of retailing
77
(
2001
)
2
,
pp. 273
Persistent link: https://www.econbiz.de/10006620271
Saved in:
4
Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences
Noone, Breffni M.
;
Kimes, Sheryl E.
;
Mattila, Anna S.
; …
- In:
Journal of service management
20
(
2009
)
3/4
,
pp. 380-403
Persistent link: https://www.econbiz.de/10008374469
Saved in:
5
Organizational learning from customer feedback received by service employees: A social capital perspective
Wirtz, Jochen
;
Tambyah, Siok Kuan
;
Mattila, Anna S.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 363-388
Persistent link: https://www.econbiz.de/10008426062
Saved in:
6
The role of arousal congruency in influencing consumers' satisfaction evaluations and in-store behaviors
Wirtz, Jochen
;
Mattila, Anna S.
;
Tan, Rachel L.P.
- In:
International journal of service industry management : IJSIM
18
(
2007
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10007612576
Saved in:
7
Arousal expectations and service evaluations
Mattila, Anna S.
;
Wirtz, Jochen
- In:
International journal of service industry management : IJSIM
17
(
2006
)
3
,
pp. 229-244
Persistent link: https://www.econbiz.de/10007265518
Saved in:
8
Consumer complaining to firms: the determinants of channel choice
Mattila, Anna S.
;
Wirtz, Jochen
- In:
The journal of services marketing
18
(
2004
)
2-3
,
pp. 147-161
Persistent link: https://www.econbiz.de/10007101441
Saved in:
9
Consumer responses to compensation, speed of recovery and apology after a service failure
Wirtz, Jochen
;
Mattila, Anna S.
- In:
International journal of service industry management : IJSIM
15
(
2004
)
2
,
pp. 150-166
Persistent link: https://www.econbiz.de/10007101772
Saved in:
10
The effects of consumer expertise on evoked set size and service loyalty
Wirtz, Jochen
;
Mattila, Anna S.
- In:
The journal of services marketing
17
(
2003
)
6-7
,
pp. 649-665
Persistent link: https://www.econbiz.de/10007103664
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
