Gustafsson, Roberth; Klefsjö, Bengt; Berggren, Eric; … - In: The TQM Magazine 13 (2001) 4, pp. 232-246
Describes a project focusing on the experiences of implementing a third‐party certified quality system in small (maximum 50 employees) Swedish organisation. The project consisted of a questionnaire to CEOs, and then a more comprehensive case study of selected organisations. Results show that...