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Quality Management Maturity and Customer Relationship Management Systems: An Exploratory Study
Li, Jing; Fok, Wing; Hartman, Sandra J.; Fok, Lillian - In: International journal of management 19 (2002) 1, pp. 79-88
Persistent link: https://www.econbiz.de/10006974614
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Exploring the use of various technologies, perceptions of success and organizational culture in Jamaica
Hartman, Sandra J.; Fok, Lillian Y.; Li, Jing; Fok, Wing M. - In: Competitiveness review : an international business … 19 (2009) 3, pp. 224-238
Persistent link: https://www.econbiz.de/10003928520
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Exploring the use of various technologies, perceptions of success and organizational culture in Jamaica
Hartman, Sandra J.; Fok, Lillian Y.; Li, Jing; Fok, Wing M. - In: Competitiveness review : an international business … 19 (2009) 3, pp. 224-238
Persistent link: https://www.econbiz.de/10009891352
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Relationships among quality management, IS use and organizational performance in the health care and non-health care setting
Hartman, Sandra J.; Fok, Lillian Y.; Fok, Wing M.; Li, Jing - In: Total quality management 13 (2002) 7, pp. 927-944
Persistent link: https://www.econbiz.de/10007164132
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Exploring the use of various technologies, perceptions of success and organizational culture in Jamaica
Hartman, Sandra J.; Fok, Lillian Y.; Li, Jing; Fok, Wing M. - In: Competitiveness Review: An International Business Journal 19 (2009) 3, pp. 224-238
Purpose – The purpose of this paper is to investigate the relationships between organizational culture, the adoption and extent of use of quality management (QM) programs, as well as extent of use of traditional information systems (TIS), e‐commerce (E‐C) and customer relationship...
Persistent link: https://www.econbiz.de/10014702200
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Correspondences between Kohlberg's theory of moral development and subsequent research in business ethics
Hartman, Sandra J.; Fok, Lillian Y.; Zee, Susan Mu-lan - In: International journal of management & enterprise … 7 (2009) 1, pp. 1-10
Persistent link: https://www.econbiz.de/10003859787
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Relationships among factors related to employee perceptions of the green movement in organisations
Fok, Lillian Y.; Zee, Susan Mu-lan; Hartman, Sandra J. - In: International journal of services and standards 5 (2009) 4, pp. 316-332
Persistent link: https://www.econbiz.de/10003970448
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The Location of Subregional Offices: An Emerging Issue for HR Managers in Government
Fok, Lillian Y.; Hartman, Sandra J.; Fok, Wing M. - In: Public personnel management 30 (2001) 4, pp. 515-530
Persistent link: https://www.econbiz.de/10006177507
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Management Style as an Element of Management Development Programmes: Is It Worth the Trouble?
Fok, Lillian Y.; Crow, Stephen M.; Hartman, Sandra J.; … - In: The journal of management development 13 (1994) 9, pp. 25-33
Persistent link: https://www.econbiz.de/10006945810
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Exploring the relationship between total quality management and information systems development
Fok, Lillian Y.; Fok, Wing M.; Hartman, Sandra J. - In: Information & management : the internat. journal of … 38 (2001) 6, pp. 355-372
Persistent link: https://www.econbiz.de/10008359361