//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
A Note on the Growth of Resear...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
USA
10
United States
9
Customer satisfaction
8
Dienstleistungsqualität
7
Kundenzufriedenheit
7
Service quality
7
Beschwerdemanagement
4
Beziehungsmarketing
4
Complaint management
4
Relationship marketing
4
Vereinigte Staaten
4
Consumer behaviour
3
Green marketing
3
Konsumentenverhalten
3
Lieferkette
3
Operations Research
3
Supply chain
3
Öko-Marketing
3
Contingency theory
2
Customer service
2
Customer-employee interface
2
Dienstleistungssektor
2
Dyadic fit
2
Einzelhandel
2
Firm performance
2
Innovation
2
Kundenservice
2
Lieferantenmanagement
2
Management
2
Nachhaltige Entwicklung
2
Quality
2
RFID
2
Retail trade
2
Service experience
2
Service industry
2
Service operations
2
Social network
2
Soziales Netzwerk
2
Structural equation modelling
2
Supplier relationship management
2
more ...
less ...
Online availability
All
Undetermined
30
Free
1
Type of publication
All
Article
72
Book / Working Paper
5
Type of publication (narrower categories)
All
Article in journal
23
Aufsatz in Zeitschrift
23
research-article
7
Aufsatz im Buch
2
Book section
2
Language
All
English
43
Undetermined
34
Author
All
Smith, Jeffery S.
39
Markland, Robert E.
34
Karwan, Kirk R.
13
Fox, Gavin L.
6
Gleim, Mark R.
6
Cronin, J. J.
5
Ramirez, Edward
5
Shockley, Jeff
5
Lee, Lorraine
4
Liu, Xiaojin
4
Nauss, Robert M.
4
Vickery, Shawnee K.
4
Cronin, J. Joseph
3
Fiedler, Kirk D.
3
Furst, Richard W.
3
Lee, Lorraine S.
3
Lubecke, Thomas H.
3
Nagy, Paul F.
3
Wolter, Jeremy S.
3
Anderson, Sidney
2
Anderson, Sidney T.
2
Andrews, Demetra
2
Bock, Dora
2
Brusco, Michael
2
Brusco, Michael J.
2
Crandall, Richard E.
2
Droge, Cornelia
2
Gleim, Mark
2
Goldsby, Thomas J.
2
Jensen, John B.
2
Kettinger, William J.
2
Kou, Ying
2
Kwok, Chuck C.Y.
2
Lam, Chun H.
2
Martinez, Jennifer Dawn
2
Nam, Kyung Doo
2
Stank, Theodore P.
2
Bacile, Todd J.
1
Cook, Kirsten A.
1
Craighead, Christopher W.
1
more ...
less ...
Published in...
All
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International Journal of Operations & Production Management
4
Management Science
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Decision Sciences
3
International journal of production economics
3
Journal of Service Management
3
Journal of retailing
3
Journal of service research : JSR
3
Journal of the Academy of Marketing Science
3
Operations management research : OMR ; advancing practice through theory
3
Decision sciences
2
Decision sciences : DS
2
Journal of business research : JBR
2
Managing service quality : MSQ ; an international journal
2
Production and operations management : an international journal of the Production and Operations Management Society
2
Socio-Economic Planning Sciences
2
Business and government review : BGR
1
Business perspectives : quarterly journal of the Business Research Bureau
1
Decision line
1
Fifth Annual Simulation Symposium : [report of proceedings] ; progress in simulation, volume 2
1
Financial executive : FE
1
Global Finance Journal
1
Global finance journal
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International Journal of Production Economics
1
Journal of Business Research
1
Journal of Operations Management
1
Journal of Services Marketing
1
Journal of service management
1
Journal of strategic marketing
1
Management education for global sustainability
1
Management international review : mir ; journal of international business
1
Operations management ; Vol. 2
1
Production and inventory management journal : journal of the American Production and Inventory Control Society, Inc
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
The International Journal of Logistics Management
1
The journal of industrial economics
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
34
OLC EcoSci
17
Other ZBW resources
13
RePEc
9
USB Cologne (EcoSocSci)
4
Showing
51
-
60
of
77
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
51
Understanding the consequences of information systems service quality on IS service reuse
Kettinger, William J.
;
Park, Sung-hee Sunny
;
Smith, …
- In:
Information & management : the internat. journal of …
46
(
2009
)
6
,
pp. 335-341
Persistent link: https://www.econbiz.de/10003876657
Saved in:
52
The impact of RFID on service organizations : a service profit chain perspective
Smith, Jeffery S.
;
Lee, Lorraine
;
Gleim, Mark
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
2
,
pp. 179-194
Persistent link: https://www.econbiz.de/10009525103
Saved in:
53
Against the green : a multi-method examination of the barriers to green consumption
Gleim, Mark R.
;
Smith, Jeffery S.
;
Andrews, Demetra
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 44-61
Persistent link: https://www.econbiz.de/10009732746
Saved in:
54
Weaving webs of innovation
Fox, Gavin L.
;
Smith, Jeffery S.
;
Cronin, J. J.
; …
- In:
International journal of operations & production …
33
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009722681
Saved in:
55
Using an old dog for new tricks : a regulatory focus perspective on consumer acceptance of RFID applications
Smith, Jeffery S.
;
Gleim, Mark R.
;
Robinson, Stacey G.
; …
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 85-101
Persistent link: https://www.econbiz.de/10010356875
Saved in:
56
Green marketing strategies : an examination of stakeholders and the opportunities they present
Cronin, J. J.
;
Smith, Jeffery S.
;
Gleim, Mark R.
; …
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
1
,
pp. 158-174
Persistent link: https://www.econbiz.de/10008909601
Saved in:
57
Exploring the social mechanisms for variation reduction for direct store delivery (DSD) and vendor managed inventory performance : an integrated network governance and coordination...
Stolze, Hannah J.
;
Brusco, Michael J.
;
Smith, Jeffery S.
- In:
International journal of production economics
234
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502796
Saved in:
58
An empirical examination of the impact of tri-dyadic fit on the service experience
Anderson, Sidney T.
;
Smith, Jeffery S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 299-319
Persistent link: https://www.econbiz.de/10011583517
Saved in:
59
The entitlement/forgiveness conflict of self-relevant and self-neutral relationships during service failure and recovery
Wolter, Jeremy S.
;
Bacile, Todd J.
;
Smith, Jeffery S.
; …
- In:
Journal of business research : JBR
104
(
2019
),
pp. 233-246
Persistent link: https://www.econbiz.de/10012105015
Saved in:
60
Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions
Wolter, Jeremy S.
;
Bock, Dora
;
Mackey, Jeremy
;
Xu, Pei
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
5
,
pp. 815-836
Persistent link: https://www.econbiz.de/10012107325
Saved in:
First
Prev
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->