Purpose – The purpose of this paper is to bring better understanding to how involving users in the development process of new mobile phone services can increase understanding of the overall service experience in a technology‐based service setting. Design/methodology/approach – The paper is...

This paper extends the upper-echelons theory by examining if observable demographic characteristics can be used to predict CEO selections. Based on an empirical analysis of recent successions at USA Fortune 200 companies, it identifies international experience as an important construct...

Purpose – The purpose of this paper is to explore how national cultural values affect sales collaboration directly and how it interacts with the firm's reward structure. The results are linked with firm performance. Design/methodology/approach – The conceptual framework is tested on a large...

Covers -- Editorial boards -- Guest editorial -- Inconsistencies in the behavioural effects of consumer ethnocentrism -- The EU as superordinate brand origin: an entitativity perspective -- COO vs ROO: importance of the origin in customer preferences towards financial entities -- Country of...