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Cultural competence for tour leaders : scale development and validation

Tsaur, Sheng-Hshiung; Tu, Jin-Hua - In: Tourism management : research, policies, practice 71 (2019), pp. 9-17

Persistent link: https://www.econbiz.de/10011987745

Exploring tour member misbehavior in group package tours

Tsaur, Sheng-Hshiung; Cheng, Tien-Ming; Hong, Ci-Yao - In: Tourism management : research, policies, practice 71 (2019), pp. 34-43

Persistent link: https://www.econbiz.de/10011987747

Tourist geographic literacy and its consequences

Chang, Kang-Tsung; Huang, Chung-Ching; Tsaur, Sheng-Hshiung - In: Tourism management perspectives : TMP 29 (2019), pp. 131-140

Persistent link: https://www.econbiz.de/10011998117

Physical attractiveness stereotypes and service quality in customer--server encounters

Luoh, Hsiang-Fei; Tsaur, Sheng-Hshiung - In: The Service Industries Journal 29 (2006) 8, pp. 1093-1104

Characteristics of service providers such as gender and physical attractiveness (PA) play a significant role in customer--server encounters. This study explored whether various service quality conditions and PA stereotypes would affect perceptions of service quality in customers of fine dining...

Persistent link: https://www.econbiz.de/10010973488

Authenticity and perceived transformation of pilgrimage tourism : exploring the serial mediating effects of mindfulness and spirituality

Tsaur, Sheng-Hshiung; Lin, Ying-Syuan - In: Journal of travel and tourism marketing 40 (2023) 9, pp. 833-848

Persistent link: https://www.econbiz.de/10014513588

Evaluating ecotourism sustainability from the integrated perspective of resource, community and tourism

Tsaur, Sheng-Hshiung; Lin, Yu-Chiang; Lin, Jo-Hui - In: Tourism management : research, policies, practice 27 (2006) 4, pp. 640-653

Persistent link: https://www.econbiz.de/10006808501

The evaluation of airline service quality by fuzzy MCDM

Tsaur, Sheng-Hshiung; Chang, Te-Yi; Yen, Chang-Hua - In: Tourism management : research, policies, practice 23 (2002) 2, pp. 107-116

Persistent link: https://www.econbiz.de/10006829337

Physical attractiveness stereotypes and service quality in customer-server encounters

Luoh, Hsiang-Fei; Tsaur, Sheng-Hshiung - In: The service industries journal 29 (2009) 8, pp. 1093-1104

Persistent link: https://www.econbiz.de/10008275424

Gender Stereotypes and Service Quality in Customer-Waitperson Encounters

Luoh, Hsiang-Fei; Tsaur, Sheng-Hshiung - In: Total quality management & business excellence : an … 18 (2007) 9, pp. 1035

Persistent link: https://www.econbiz.de/10007888921

Gender Stereotypes and Service Quality in Customer-Waitperson Encounters

Luoh, Hsiang-Fei; Tsaur, Sheng-Hshiung - In: Total quality management & business excellence : an … 18 (2007) 9-10, pp. 1035-1054

Persistent link: https://www.econbiz.de/10007898193