intention to re‐purchase relationship in professional services. Design/methodology/approach – A theoretically grounded model has … professional services. Originality/value – This paper adds to the debate surrounding conceptualisations of the value construct by …

this study is the concentration on a single sector of the services industry. The latter poses difficulties for …

appeals for not only experiential but also utilitarian services. They also provide physical representation of the service and …

little effort to address the role of larger social networks in which business‐to‐business services firms operate. This paper … seeks to present a model of how social network theory can help in understanding why some services firms manage to reinvent …, and biotechnology business‐to‐business services contexts, we consider the relative importance of both network strength and …

Purpose – This paper aims to uncover the specific difficulties associated with buying services and proposes a … structured purchasing process which can help organisational buyers to overcome the problems associated with services purchasing …. Design/methodology/approach – The authors investigate the supposed differences between goods and services procurement by …

compare consumer‐based perceptions of traditional services to SSTs. To fill this gap, this study aims to examine how customers … perceived traditional services and SSTs on service classifications criteria proposed by Lovelock, Bowen and Bell. Design …‐dimensional scaling (MDS), 13 traditional services and 12 SSTs were separately mapped onto a perceptual space of service classifications …

convenience samples of 250 customers of hairdresser/barber services and 300 customers of local phone service subscribers. The …

marketing services. Originality/value – Role conflict research historically identifies service encounters as stressful. The …