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Signaling new product reliability with after-sales service contracts
Bakshi, Nitin; Kim, Sang Hyun; Savva, Nicos - In: Management science : journal of the Institute for … 61 (2015) 8, pp. 1812-1829
Persistent link: https://www.econbiz.de/10011338818
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How retailers' recommendation and return policies alter product evaluations
Kim, Junyong; Wansink, Brian - In: Journal of retailing 88 (2012) 4, pp. 528-541
Persistent link: https://www.econbiz.de/10009707072
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Servicequalität des Telefonmarketing : Operationalisierung und Messung der Dienstleistungsqualität im Call-Center
Hafner, Nils - 2001 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001534151
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Tying as quality control : a legal and economic analysis
Iacobucci, Edward M. - In: The journal of legal studies 32 (2003) 2, pp. 435-464
Persistent link: https://www.econbiz.de/10001809882
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Beratungsqualität in Finanzdienstleistungen
Evers, Jan; Reifner, Udo; Krüger, Ulrich - 2000 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001490334
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Competitive experts: a solution to the credence goods problem
Emons, Winand - In: Ökonomische Analyse von Verträgen, (pp. 148-180). 2000
Persistent link: https://www.econbiz.de/10001526074
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Essays on bounded rationality and expert services
Dulleck, Uwe - 2000
Persistent link: https://www.econbiz.de/10001526723
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ABB Customer Focus : ein unternehmerisches Gesamtkonzept
Baumgartner, Rudolf - In: Die Unternehmung : Swiss journal of business research … 49 (1995) 6, pp. 403-409
Persistent link: https://www.econbiz.de/10001191934
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Why are extended warranties so expensive?
Chen, Zhiqi - In: Economics letters 45 (1994) 2, pp. 253-257
Persistent link: https://www.econbiz.de/10001163912
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Prix, qualité, service : les arbitrages du consommateur
Collerie DeBorely, Aude - 1994
Persistent link: https://www.econbiz.de/10000930874