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Bruhn, Manfred
124
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109
Kumar, V.
82
Huber, Frank
62
Verhoef, Peter C.
57
Han, Heesup
54
Piller, Frank T.
53
Gereffi, Gary
52
Grönroos, Christian
52
Hollebeek, Linda D.
52
Pietrobelli, Carlo
52
Rundle-Thiele, Sharyn
52
Reichwald, Ralf
50
Herrmann, Andreas
49
Bauer, Hans H.
47
Stauss, Bernd
45
Kotler, Philip
43
Krafft, Manfred
43
Gil Saura, Irene
42
Palmatier, Robert W.
42
Swinnen, Johan F. M.
42
Kleinaltenkamp, Michael
40
Kubacki, Krzysztof
40
Mattila, Anna S.
40
Wildemann, Horst
39
Svensson, Göran
37
Thaichon, Park
37
Wiedmann, Klaus-Peter
37
Eggert, Andreas
35
Lindgreen, Adam
35
Reinartz, Werner J.
35
Stock-Homburg, Ruth
35
Swoboda, Bernhard
35
Antràs, Pol
34
Rabellotti, Roberta
34
Vargo, Stephen L.
34
Hippner, Hajo
33
Mittal, Vikas
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Smith, Alan D.
33
Edvardsson, Bo
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World Bank Group
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OECD
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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Nomos Verlagsgesellschaft
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10
IESE Business School, Universidad de Navarra
10
Information Resources Management Association
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World Trade Organization
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6
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Journal of business research : JBR
861
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606
Industrial marketing management : the international journal for industrial and high-tech firms
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SpringerLink / Bücher
411
International journal of hospitality management
308
The journal of services marketing
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The journal of business & industrial marketing
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The service industries journal
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Journal of strategic marketing
190
Journal of the Academy of Marketing Science
183
International journal of electronic customer relationship management : IJECRM
146
Technological forecasting & social change : an international journal
140
International journal of contemporary hospitality management
134
Gabler Edition Wissenschaft
133
Journal of marketing
131
Tourism management : research, policies, practice
129
Journal of marketing management : MM
128
Journal of service management
127
Journal of service research : JSR
125
Journal of travel and tourism marketing
122
Cogent business & management
121
European journal of marketing : EJM
119
European Journal of Marketing
117
Journal of hospitality marketing & management
117
The journal of brand management : an international journal
117
Psychology & marketing
116
Marketing intelligence & planning
114
Asia Pacific journal of marketing and logistics
113
Journal of retailing
111
The journal of product & brand management
111
Journal of Business & Industrial Marketing
108
Springer eBook Collection
106
International journal of production economics
105
Journal of business ethics : JOBE
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Services marketing quarterly
98
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
97
Service business
94
Journal of Social Marketing
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
91
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ECONIS (ZBW)
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Other ZBW resources
1,025
RePEc
557
USB Cologne (EcoSocSci)
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EconStor
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BASE
85
OLC EcoSci
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111
E-Collaboration-Initiative bei DaimlerChrysler
Koch, Olaf G.
;
Gerst, Martina H.
- In:
Integrated Supply Management : Einkauf und Beschaffung: …
,
(pp. 205-232)
.
2003
Persistent link: https://www.econbiz.de/10003422629
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112
Customer Value Added - Wertschöpfung bei Dienstleistungen durch und für den Kunden
Schröder, Regina W.
;
Schmidt, Robert Chr.
;
Wall, Friederike
- In:
Wertschöpfungsprozesse bei Dienstleistungen : Forum …
,
(pp. 299-317)
.
2007
Persistent link: https://www.econbiz.de/10003450827
Saved in:
113
What the customer wants you to know : how everybody needs to think differently about sales
Charan, Ram
-
2007
-
1. publ.
Persistent link: https://www.econbiz.de/10003476621
Saved in:
114
Customer trust
Dobiegała-Korona, Barbara
- In:
Economics & business administration journal
(
2009
)
1
,
pp. 120-127
Persistent link: https://www.econbiz.de/10003909168
Saved in:
115
A service perspective on value creation strategies
Fischer, Thomas
-
2010
Persistent link: https://www.econbiz.de/10008668642
Saved in:
116
Digital relationships : why communities do work for your business, the power of digital networks ; introducing new concepts like "reversed value chains" and "media cascades"
Dijkshoorn, Bert
-
2009
Persistent link: https://www.econbiz.de/10003936461
Saved in:
117
Dynamische Wertschöpfungsnetzwerke in der Weiter- und Fortbildung : Phänomen des Bedarfs an zeitgemäßen Formen des Lebenslangen Lernens?
Voigtländer, Christine
- In:
Perspektiven des lebenslangen Lernens - dynamische …
,
(pp. 281-302)
.
2010
Persistent link: https://www.econbiz.de/10003969944
Saved in:
118
Vorgehensmodelle des Product-Service Systems Engineering
Gräßle, Mark
;
Thomas, Oliver
;
Dollmann, Thorsten
- In:
Hybride Wertschöpfung : mobile Anwendungssysteme für …
,
(pp. 82-129)
.
2010
Persistent link: https://www.econbiz.de/10003973604
Saved in:
119
Customer relationship management for hotels in Hong Kong
Lo, Ada S.
;
Stalcup, Lawrence D.
;
Lee, Amy
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 139-159
Persistent link: https://www.econbiz.de/10003976099
Saved in:
120
Composite solutions for consumer-driven supply chains : how to control the service-enabling ecosystem?
Scholten, Simone
;
Scholten, Ulrich
;
Fischer, Robin
- In:
Supply Management Research : aktuelle …
,
(pp. 277-301)
.
2010
Persistent link: https://www.econbiz.de/10003948337
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