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Assessing the effects of personality traits on the service quality of Korean logistics personnel
Kim, Young-Ei; Tai, Simon W.; Lee, Jung-Wan - In: World Review of Entrepreneurship, Management and … 5 (2009) 3, pp. 311-324
personality traits and the SERVQUAL (RATER) scale to measure service quality perception. Data for this study were collected …
Persistent link: https://www.econbiz.de/10005048841
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Correlates of HRM practices and organisational commitment of retail employees in Delhi-NCR
Khatri, Puja; Gupta, Pragya - In: Asia-Pacific journal of management research and … 11 (2015) 2, pp. 95-107
Persistent link: https://www.econbiz.de/10011383324
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Exploring the interrelationship and roles of employee-organization relationship outcomes between symmetrical internal communication and employee job engagement
Lee, Ejae; Kang, Minjeong; Kim, Young; Yang, Sung-Un - In: Corporate communications : an international journal 27 (2022) 2, pp. 264-283
Persistent link: https://www.econbiz.de/10013162800
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A new model of the personnel function delivery in the logistics of Polish firms
Gołembska, Elżbieta; Gołembski, Marcin - In: Logistics 4 (2020) 3/15, pp. 1-14
In the article, a new phenomenon of global logistification provides a context for presenting the newest trends in the development of HR management and its role in logistics. The new trends include a growing internationalization of firms, combined flows of capital, people and technical knowledge,...
Persistent link: https://www.econbiz.de/10012264926
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Impact of internal marketing on the customer perceptions in SMEs
Demir, Ahmet - In: International journal of services and operations … 42 (2022) 3, pp. 379-396
Persistent link: https://www.econbiz.de/10013367345
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Employer attractiveness of family businesses in the IT-industry : the effect of personality traits and the moderating role of ownership communication
Spieß, Teresa; Nickel, Valerie; Faißt, Rebekka; … - In: Journal of HRM - human resource management 25 (2022) 1, pp. 1-13
Persistent link: https://www.econbiz.de/10013530856
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An investigation of Korean consumers service quality perception of imported retail services : implications of consumer ethnocentrism
Oh, Eunji; Lee, Jiwon; Shin, M. Minsuk - In: Global business and finance review 25 (2020) 1, pp. 33-47
Persistent link: https://www.econbiz.de/10012208250
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A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi
Jain, Esha; Madan, Manish - In: Business analyst : a refereed journal of Shri Ram … 36 (2015) 1, pp. 107-126
Persistent link: https://www.econbiz.de/10011533034
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Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae; Kim, You Jin; Kwak, Choonjong - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
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Building customer's re-patronage intention through service quality of community mall in Bangkok
Panichpathom, Supeecha - In: Entrepreneurial business and economics review : EBER 4 (2016) 2, pp. 9-25
Persistent link: https://www.econbiz.de/10011662970