Frontmatter -- Contents -- List of Figures and Tables -- List of Boxed Cases and Insights -- Acknowledgements -- List of Acronyms -- 1. Disturbance and Change in the Tourism System -- 2. Resilience: Responding to Change -- 3. Individual Resilience -- 4. Organisational Resilience in Tourism -- 5....

Previous efforts to understand and predict behavior traditionally categorize tourists into sub-groups using socio-demographic and psychographic variables. Surprisingly, the tourism literature does not profile tourists by the intensity of their emotional associations toward destinations. To...

Sustainable tourism development is crucial to small island developing states, given that tourism is often the main pillar of their economy. Stakeholders therefore need to embrace principles of environmental, economic and social sustainability for continued success. This study assessed hoteliers'...

Market segmentation offers several strategic and tactical advantages to marketers. Hierarchical and non-hierarchical segmentation methods have several weaknesses but remain widely applied in tourism studies. Alternative segmentation methods such as fuzzy, mixture models, and Bagged Clustering...

Purpose – The aim of this paper is to assess the service quality of a small airline, Air Mauritius, using the SERVQUAL model and to determine the relative importance attributed to service quality dimensions by international tourists. Design/methodology/approach – A sample of 140...

Purpose – This paper aims to report the results of a study into visitor evaluations of interactions with hotel employees in Mauritius. Given that the island's core tourism product is based on luxury resorts, tourist‐hotel employee interactions possess a potential for determining satisfactory...