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Handling negative online customer reviews : the effects of elaboration likelihood model and distributive justice
Cheng, Vincent T. P.; Loi, Mei Kun - In: Journal of travel and tourism marketing 31 (2014) 1/2, pp. 1-15
Persistent link: https://www.econbiz.de/10010361829
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Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup; Kim, Wansoo; Hyun, Sunghyup Sean - In: International journal of hospitality management 30 (2011) 3, pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
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Users' perceptions of two types of hotel reservation Web sites
Morosan, Cristian; Jeong, Miyoung - In: International journal of hospitality management 27 (2008) 2, pp. 284-292
Persistent link: https://www.econbiz.de/10003687506
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Qualitätsbewusstsein und Kundenorientierung der Mitarbeiter als Schlüssel zum Erfolg : Qualitätsmanagement bei der Ritz-Carlton Hotel Company
Beckett, Nigel P. - In: Handbuch Kundenmanagement : Anforderungen, Prozesse, …, (pp. 949-964). 2008
Persistent link: https://www.econbiz.de/10003708783
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Peer-to-peer interactions : perspectives of Airbnb guests and hosts
Moon, Hyoungeun; Miao, Li; Hanks, Lydia; Line, Nathaniel D. - In: International journal of hospitality management 77 (2019), pp. 405-414
Persistent link: https://www.econbiz.de/10011988666
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The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan; Boon Liat Cheng; Cham Tat Huei; Yi, … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 1, pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
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The impact of customer satisfaction, customer experience and customer loyalty on brand power : empirical evidence from hotel industry
Nobar, Hossein Bodaghi Khajeh; Rostamzadeh, Reza - In: Journal of business economics and management 19 (2018) 2, pp. 417-430
This research aims to investigate the impact of customer satisfaction, experience, and loyalty on brand power in the Hotel industry. This study used a descriptive-survey research design based on the correlation method. The selected populations were Pars Hotels' customers. Sample size was 384,...
Persistent link: https://www.econbiz.de/10012174845
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The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry
Yusof, Yusnita; Awang, Zainudin; Jusoff, Kamaruzaman; … - In: International journal of green economics 11 (2017) 1, pp. 1-14
Persistent link: https://www.econbiz.de/10011742306
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A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei; Chen, Chien-Chou - In: International journal of electronic customer … 7 (2013) 3/4, pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
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Measuring service quality perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam; Akhtar, Farheen; Raziq, Muhammad Mustafa - In: Total quality management & business excellence 31 (2020) 3, pp. 263-278
Persistent link: https://www.econbiz.de/10012256595