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Green marketing : hotel customers' perspective

Chan, Eric Siu-Wa - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 915-936

Persistent link: https://www.econbiz.de/10010469202

Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting

Kim, Mi Ran; Knutson, Bonnie J.; Vogt, Christine - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 722-745

Persistent link: https://www.econbiz.de/10010473498

Yield management e rapporti con la clientela, la distribuzione e i dipendenti nel settore turistico-alberghiero

Mauri, Aurelio G. - In: Economia e diritto del terziario : rivista quadrimestrale 19 (2007) 2, pp. 363-388

Persistent link: https://www.econbiz.de/10003745027

Management von Kundenzufriedenheit in der Hotelbranche

Bauer, Hans H.; Keller, Thomas; Falk, Tomas - In: Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen, (pp. 543-564). 2008

Persistent link: https://www.econbiz.de/10003745036

Important attributes of lodgings to gain repeat business : a comparison between individual travels and group travels

Hanai, Tomomi; Oguchi, Takashi; Ando, Kiyoshi; … - In: International journal of hospitality management 27 (2008) 2, pp. 268-275

Persistent link: https://www.econbiz.de/10003687497

Customer participation in service innovation using SNS smartphone apps : an investigation of the Indian hotel service industry

Sarmah, Bijoylaxmi; Shukla, Yupal; Chatterjee, Ravi; … - In: International journal of emerging markets 18 (2023) 9, pp. 2971-2992

Persistent link: https://www.econbiz.de/10014451774

Exploring dimensions of the customer experience at budget hotels during the COVID-19 pandemic : a netnography approach

Girija, Smitha; Sharma, Devika Rani; Kaushal, Vaishali - In: Qualitative market research : an international journal 26 (2023) 4, pp. 320-344

Persistent link: https://www.econbiz.de/10014338500

What an amazing experience! : the role of authenticity and engagement in upscale hotels

Rosado-Pinto, Filipa; Loureiro, Sandra Maria Correia - In: International journal of hospitality management 114 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014440005

Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?

Ray, Arghya; Gupta, Siddharth; Rana, Nripendra P. - In: Quality management journal : QMJ 30 (2023) 4, pp. 225-243

Persistent link: https://www.econbiz.de/10014373755

An analysis of the effects of customer satisfaction and engagement on social media on repurchase intention in the hospitality industry

Majeed, Mohammed; Asare, Charles; Fatawu, Alhassan; … - In: Cogent business & management 9 (2022) 1, pp. 1-19

The purpose of this quantitative-deductive paper is to explore the link amongst customer satisfaction and engagement on social media on repurchase intention in the hospitality industry. The study was conducted on social media because, it is the fastest growing media in history. Data was...

Persistent link: https://www.econbiz.de/10014420386