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Tourism management : research, policies, practice
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International journal of hospitality management
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11
Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
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12
Customer's angry voice : targeting employees or the organization?
McColl-Kennedy, Janet R.
;
Sparks, Beverley
;
Nguyen, Doan T.
- In:
Journal of business research : JBR
64
(
2011
)
7
,
pp. 707-713
Persistent link: https://www.econbiz.de/10009151712
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13
Business improvement preferences for small/medium hospitality firms in Australia
Butcher, Ken
;
Sparks, Beverley
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 282-296
Persistent link: https://www.econbiz.de/10009157093
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14
Consumer value and self-image congruency at different stages of timeshare ownership
Sparks, Beverley
;
Bradley, Graham
;
Jennings, Gayle
- In:
Tourism management : research, policies, practice
32
(
2011
)
5
,
pp. 1176-1185
Persistent link: https://www.econbiz.de/10009162190
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15
Antecedents and consequences of consumer value : a longitudinal study of timeshare owners
Bradley, Graham L.
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
51
(
2012
)
2
,
pp. 191-204
Persistent link: https://www.econbiz.de/10009509149
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16
Explanations: if, when, and how they aid service recovery
Bradley, Graham
;
Sparks, Beverley
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 41-50
Persistent link: https://www.econbiz.de/10009519755
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17
The impact of consumption vision and emotion on the tourism consumer's decision behavior
Walters, Gabrielle
;
Sparks, Beverley
;
Herington, Carmel
- In:
Journal of hospitality & tourism research : JHTR ; the …
36
(
2012
)
3
,
pp. 366-389
Persistent link: https://www.econbiz.de/10009578325
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18
The influence of customer brand identification on hotel brand evaluation and loyalty development
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
International journal of hospitality management
34
(
2013
),
pp. 31-41
Persistent link: https://www.econbiz.de/10009766748
Saved in:
19
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
20
Task-relationship-self : a framework for understanding service encounter behaviors
Bradley, Graham L.
;
Sparks, Beverley
;
Zapf, Dieter
; …
- In:
Psychology & marketing
30
(
2013
)
6
,
pp. 512-528
Persistent link: https://www.econbiz.de/10009775023
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