Off-shoring customer service : a new global order -- Mobility-morality narratives : the effects of the industry on the physical mobility of women -- Traveling at night : the effects of night shift employment on the temporal mobility of women -- Fast money, family survival, and the consumer class...

This research was designed to test and extend the model of emotional dissonance. Previous models of emotional dissonance, such as the Job Demand-Resource (JD-R) and the Stress-Strain-Outcome (SSO) models, are limited in that they do not account for the influences of work and work-family-related...

The present study is an attempt to investigate and identify the factors which affect the work sphere and personal life of women working in call centers. The various health, family and work-related problems and other variables that are encountered by women in call centers are studied

This paper contributes to current debates about gender, work and skill in the service economy, focusing specifically on the case of women's employment in telephone call centres. The paper asks whether call centre employers are capitalising on women's "feminine" social skills, and examines the...