Der vorliegende Beitrag zeigt auf der Basis einer umfassenden Dienstleistungsdefinition, die den Dienstleistungsprozess in den Vordergrund stellt, dass die wesentlichen Werttreiber im Dienstleistungsprozess vornehmlich im Bereich des Intellektuellen Kapitals zu suchen sind. Gleichzeitig wird die...

The internationalization of business increasingly is led by service sectors, particularly services based on highly skilled labour industries. This article explores a quite different range of services - those that employ low-skilled workers in labour-intensive services. The article is based on...

A survey was designed and formally tested via multivariate statistical analysis of working professionals, representing the service sector from the Pittsburgh, PA, metropolitan area to testing assumptions concerning the effectiveness of governmental intervention, demographics and strategies for...

This research focuses on the preliminary planning and design of an Alpine skiing lift system in the Mount Carleton Provincial Park, in the province of New Brunswick, Canada. Linear programming (LP) model and discrete-event simulation are combined to design ski lifts selection alternatives and...

The need for design managers to understand service characteristics as well as their business types has been unexplored in the literature of design management. The paper focuses on the identification of the design practice in the service industry. Particularly, it aims to answer the following...

This paper estimates a dynamic, structural model of entry and exit in an oligopolistic industry and uses it to quantify the determinants of market structure and long-run firm values for two U.S. service industries, dentists and chiropractors. Entry costs faced by potential entrants, fixed costs...

This paper presents an exploratory study of service productivity index (SPI). Given the weakness of the previous service productivity measurements, this paper presents an improvement in measuring service productivity. With regard to the basic principal of productivity, it is proposed to measure...

Effective management of collaborative relationships requires an in-depth understanding of constructs contributing to the performance of the collaborating firms. Using structural equation modelling (SEM) approach, we explored the interfirm relational capital leading to more successful strategic...