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Which antecedents contribute most to the loyal behaviour of online second-hand market shoppers?

Llach, Josep; Vila-Brunet, Neus; Manresa, Alba - In: International journal of quality & reliability management 40 (2023) 9, pp. 2064-2082

Persistent link: https://www.econbiz.de/10014429660

Modelling e-commerce customer reactions : exploring online shopping carnivals in China

Liu, Yang; Li, Qi; Edu, Tudor; Negricea, Costel-Iliuţă; … - In: Economic research 35 (2022) 1,3, pp. 3060-3082

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The role of online retail website experience on brand happiness and willingness to share personal information : an SOR perspective

Banerjee, Shubhomoy; Shaikh, Ateeque; Sharma, Archana - In: Marketing intelligence & planning 42 (2024) 3, pp. 553-575

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How to manage the online experience concerning transactional and experimental customers: case of e-fashion sector

Castro-Lopez, Adrian; Vázquez Casielles, Rodolfo; … - In: Journal of business economics and management 20 (2019) 3, pp. 595-617

(utilitarian and hedonic experience) on satisfaction and loyalty of two segments of customers: transactional and online … satisfaction, positive WOM, repurchase intention and price tolerance. The findings indicate that direct and indirect effects of e …-service quality on satisfaction and loyalty are different for each segment of customers. While utilitarian quality is more relevant …

Persistent link: https://www.econbiz.de/10012175766

Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? : a multi-channel view

Hung, Shiu-Wan; Cheng, Min-Jhih; Chiu, Pei-Chun - In: Service business 13 (2019) 1, pp. 1-23

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Consumers' internet shopping decision toward fashion apparels and its impact on satisfaction in Bangladesh

Hossain, Afzal; Rahman, Md. Lutfarl; Hasan, Md. Moynull - In: Business ethics and leadership : BEL 2 (2018) 4, pp. 74-82

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Business-to-business electronic commerce success : a supply network perspective

Ghobakhloo, Morteza; Hong, Tang Sai; Standing, Craig - In: Journal of organizational computing and electronic commerce 24 (2014) 4, pp. 312-341

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Determinants of long-term orientation in seller e-retailer relationship : a seller perspective in the Indian e-commerce

Bhatnagar, Swati; Yadav, Rajan - In: International journal of business and globalisation : IJBG 36 (2024) 1, pp. 4-26

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What young e-consumers want? : forecasting parcel lockers choice in Rome

Iannaccone, Gabriele; Marcucci, Edoardo; Gatta, Valerio - In: Logistics 5 (2021) 3, pp. 1-16

Surges in e-commerce sales represent a huge challenge for urban freight transport. Parcel lockers constitute a valid solution for addressing the challenges home deliveries imply. In fact, eliminating courier-consumer contact (also relevant for health-related issues, as made evident by the...

Persistent link: https://www.econbiz.de/10012618304

Online shopping in jewellery industry : an analysis of consumer perception

Malik, Garima; Mittal, Rishu - In: GITAM journal of management : a quarterly publication … 14 (2016) 2, pp. 66-78

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