In recent years many countries of the European Union (EU) have implemented comprehensive smoking bans to reduce exposure to tobacco smoke in public places and all indoor workplaces. Despite the intense public debate, research on the impact of smoking regulation on health, particularly within the...

This paper examines the impact of competencies, psychological capital, new work practices and digital technologies on private sector wages in the Italian economy. It demonstrates ? also considering industry collective bargaining that tends to fix wage levels according to job complexity, moreover...

Mincerian earnings equation, together with achievement tests, educational degrees and measures of cognitive skill are poor indicators of the competencies developed by individuals and, consequently, of the determinants of their wage differentials. The recent literature shows the increasing...

We empirically address how Customer Satisfaction (CS) and loyalty in the banking industry may affect profitability. This helps in identifying the strategy and competencies necessary to benefit from customer relationships, which are important sources for improved performance in the banking. We do...

We empirically address how customer satisfaction and loyalty in the banking industry may affect profitability. This helps to identify the strategy and competencies necessary to benefit from customer relationships which are important sources for improved performance in the banking. We do this by...