Customer Satisfaction and Competencies: an Econometric Study of an Italian Bank
Year of publication: |
2008
|
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Authors: | Gritti, Paola ; Foss, Nicolai |
Institutions: | Dipartimento di Scienze Aziendali, Economiche e Metodi Quatitativi, Università degli Studi di Bergamo |
Subject: | Customer satisfaction | loyalty | long-term relations | financial and not-financial customer value |
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