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The impact of stereotyping on consumers' food choices
Gao, Yixing; Mattila, Anna S. - In: Journal of business research : JBR 81 (2017), pp. 80-85
Persistent link: https://www.econbiz.de/10011771603
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Advertising spending, firm performance, and the moderating impact of CSR
Assaf, A. Georges; Josiassen, Alexander; Ahn, Jin Sun; … - In: Tourism economics : the business and finance of tourism … 23 (2017) 7, pp. 1484-1495
Persistent link: https://www.econbiz.de/10011772672
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Corporate social responsibility and equity-holder risk in the hospitality industry
Kim, Yonghee; Kim, Min Chung; Mattila, Anna S. - In: Cornell hospitality quarterly : CQ 58 (2017) 1, pp. 81-93
Persistent link: https://www.econbiz.de/10011638556
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Airbnb : online targeted advertising, sense of power, and consumer decisions
Liu, Qing; Mattila, Anna S. - In: International journal of hospitality management 60 (2017), pp. 33-41
Persistent link: https://www.econbiz.de/10011640224
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In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong; He, Zeya; King, Ceridwyn; Mattila, Anna S. - In: International journal of hospitality management 92 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
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Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany; Mattila, Anna S. - In: Journal of service research 24 (2021) 3, pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
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To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo; Mattila, Anna S.; Bolton, Lisa E. - In: Journal of service research 24 (2021) 3, pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
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Rounding up for a cause : the joint effect of donation type and crowding on donation likelihood
Hwang, Yoo Hee; Choi, Sungwoo; Mattila, Anna S. - In: International journal of hospitality management 93 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012435909
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The role of dialecticism and reviewer expertise in consumer responses to mixed reviews
Hwang, Yoo Hee; Choi, Sungwoo; Mattila, Anna S. - In: International journal of hospitality management 69 (2018), pp. 49-55
Persistent link: https://www.econbiz.de/10011821819
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Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju; Casidy, Riza; Mattila, Anna S. - In: Services marketing quarterly 39 (2018) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10011804112