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The Impact of Cognitive Inertia on Postconsumption Evaluation Processes
Mattila, Anna S. - In: Journal of the Academy of Marketing Science 31 (2003) 3, pp. 287
Persistent link: https://www.econbiz.de/10006151047
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Leveraging online selling through social media influencers
Shuqair, Saleh; Filieri, Raffaele; Viglia, Giampaolo; … - In: Journal of business research : JBR 171 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014536195
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Congruency of scent and music as a driver of in-store evaluations and behavior
Mattila, Anna S.; Wirtz, Jochen - In: Journal of retailing 77 (2001) 2, pp. 273
Persistent link: https://www.econbiz.de/10006620271
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The role of affective factors on perceived cruise vacation value
Duman, Teoman; Mattila, Anna S. - In: Tourism management : research, policies, practice 26 (2005) 3, pp. 311-324
Persistent link: https://www.econbiz.de/10006810042
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Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences
Noone, Breffni M.; Kimes, Sheryl E.; Mattila, Anna S.; … - In: Journal of service management 20 (2009) 3/4, pp. 380-403
Persistent link: https://www.econbiz.de/10008374469
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How to handle PR disasters? An examination of the impact of communication response type and failure attributions on consumer perceptions
Mattila, Anna S. - In: The journal of services marketing 23 (2009) 4, pp. 211-218
Persistent link: https://www.econbiz.de/10008272445
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Consumer reaction to crowding for extended service encounters
Noone, Breffni M.; Mattila, Anna S. - In: Managing service quality : MSQ ; an international journal 19 (2009) 1, pp. 31-41
Persistent link: https://www.econbiz.de/10008170265
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The relationship between consumer complaining behavior and service recovery: An integrative review
Kim, Min Gyung; Wang, Chenya; Mattila, Anna S. - In: International journal of contemporary hospitality management 22 (2010) 7, pp. 975-992
Persistent link: https://www.econbiz.de/10008706790
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Do women like options more than men? An examination in the context of service recovery
Mattila, Anna S. - In: The journal of services marketing 24 (2010) 7, pp. 499-509
Persistent link: https://www.econbiz.de/10008706966
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Organizational learning from customer feedback received by service employees: A social capital perspective
Wirtz, Jochen; Tambyah, Siok Kuan; Mattila, Anna S. - In: Journal of service management 21 (2010) 3, pp. 363-388
Persistent link: https://www.econbiz.de/10008426062