Service Quality is a buzz word to the corporate banks to sustain in the competitive environment. Numerous studies were conducted to examine the service quality determinants and customer satisfaction using SERVQUAL and modified SERVQUAL instrument. Few studies were conducted to understand the...

In this chapter we discuss the use of blockchain technology for enterprises, including governments. 7.1. Distributed database: what is it and what for? 7.2. Limitation of Bitcoin’s blockchain for enterprise use. 7.3. Consensus for permissioned distributed systems. 7.4. Enterprise blockchain...

Savings is an important function of households. Investments route the savings for higher growth and wealth creation. Debt and Equity are the key avenues of investments which are often offered under different variants. Sources of investments like real estate, gold, silver, commodities etc also...

Service quality may be defined as holistic judgement, or attitude, relating to the superiority of service. In today's increasing competitive atmosphere providing quality service is important for any service industry. Service quality has been conceptualized as the outcome arising out of the...

Digital payments and decentralized systems enable the creation of new financial products and services for users. One core challenge in digital payments is the need to protect users from fraud and abuse while retaining privacy in individual transactions. We propose a pseudonymous credential...

Purpose – The opportunities that the emerging markets present to the players in the construction industry means that the players need to expand on the scope and size of their responsibilities and duties to the stakeholders. Each of the professionals now demands more specialised and...

Since the early 1990s an unprecedented process of consolidation has taken place in the banking sector in most industrialised countries raising concern of policymakers that it may reduce access to credit for the small business sector. While most of the existing empirical studies have focused on...