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It's not there, I love it! : how relevance to objective needs of an unavailable item impacts emotions, store image, and behavior
Kowalczyk, Liliana; Breugelmans, Els; Campo, Katia - In: Journal of retailing and consumer services 63 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012666035
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Understanding perceived retail crowding : a critical review and research agenda
Mehta, Ritu - In: Journal of retailing and consumer services 20 (2013) 6, pp. 642-649
Persistent link: https://www.econbiz.de/10010128276
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Measuring retail customer experience
Bagdare, Shilpa; Jain, Rajnish - In: International journal of retail & distribution management 41 (2013) 10, pp. 790-804
Persistent link: https://www.econbiz.de/10010187204
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Impact of the perceived crowding, emotions and perceived values on the return intention : evidence from Tunisia
Garrouch, Karim; Mzoughi, Mohamed Nabil; Tritar, Najla - In: International journal of business and emerging markets … 4 (2012) 2, pp. 143-159
Persistent link: https://www.econbiz.de/10009538146
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Companion shoppers and the consumer shopping experience
Lindsey-Mullikin, Joan; Munger, Jeanne Lauren - In: Journal of relationship marketing : innovations & … 10 (2011) 1, pp. 7-27
Persistent link: https://www.econbiz.de/10009012723
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Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol; Kim, Jiyoung; Min, Jihye; … - In: The service industries journal 41 (2021) 1/2, pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
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Feeling excluded? : join the crowd : how social exclusion affects approach behavior toward consumer-dense retail environments
Thomas, Veronica L.; Saenger, Christina - In: Journal of business research : JBR 120 (2020), pp. 520-528
Persistent link: https://www.econbiz.de/10012417160
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Building consumer loyalty through e-shopping experiences : the mediating role of emotions
Cachero-Martínez, Silvia; Vázquez Casielles, Rodolfo - In: Journal of retailing and consumer services 60 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012502704
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Understanding money-back guarantees : cognitive, affective, and behavioral outcomes
Suwelack, Thomas; Hogreve, Jens; Hoyer, Wayne D. - In: Journal of retailing 87 (2011) 4, pp. 462-478
Persistent link: https://www.econbiz.de/10009423196
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It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus; Salomonson, Nicklas - In: Journal of retailing and consumer services 54 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012238353