Similar Search Results

The benefits of behaving badly on occasion : successful regulation by planned hedonic deviations

Vale, Rita Coelho do; Pieters, Rik; Zeelenberg, Marcel - In: Journal of consumer psychology : JCP : the official … 26 (2016) 1, pp. 17-28

Persistent link: https://www.econbiz.de/10011478801

When salespeople lose face : differential coping responses to customer-versus manager-evoked shame

Verbeke, Willem J. M. I.; Pieters, Rik; Zeelenberg, Marcel - 1999

Persistent link: https://www.econbiz.de/10001433432

On bad decisions and deciding badly: When intention-behavior inconsistency is regrettable

Pieters, Rik; Zeelenberg, Marcel - In: Organizational Behavior and Human Decision Processes 97 (2005) 1, pp. 18-30

Persistent link: https://www.econbiz.de/10005348692

Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services

Bougie, Roger; Pieters, Rik; Zeelenberg, Marcel - In: Journal of the Academy of Marketing Science 31 (2003) 4, pp. 377-393

Persistent link: https://www.econbiz.de/10006150958

Negative Returns on Positive Emotions: The Influence of Pride and Self-Regulatory Goals on Repurchase Decisions

Louro, Maria J.; Pieters, Rik; Zeelenberg, Marcel - In: Journal of consumer research : JCR ; an … 31 (2005) 4, pp. 833-840

Persistent link: https://www.econbiz.de/10006644482

Beyond valence in customer dissatisfaction - A review and new findings on behavioral responses to regret and disappointment in failed services

Zeelenberg, Marcel; Pieters, Rik - In: Journal of business research : JBR 57 (2004) 4, pp. 445-455

Persistent link: https://www.econbiz.de/10006718851

"Never eat in that restaurant, I did!": Exploring why people engage in negative word-of-mouth communication

Wetzer, Inge M.; Zeelenberg, Marcel; Pieters, Rik - In: Psychology & marketing 24 (2007) 8, pp. 661-680

Persistent link: https://www.econbiz.de/10007750195

Flying under the Radar: Perverse Package Size Effects on Consumption Self-Regulation

Vale, Rita Coelho do; Pieters, Rik; Zeelenberg, Marcel - In: Journal of consumer research : JCR ; an … 35 (2008) 3, pp. 380-390

Persistent link: https://www.econbiz.de/10008109414

On emotion specificity in decision making: why feeling is for doing

Zeelenberg, Marcel; Nelissen, Rob M. A.; Breugelmans, … - In: Judgment and Decision Making 3 (2008) January, pp. 18-27

We present a motivational account of the impact of emotion on decision making, termed the feeling-is-for-doing approach. We first describe the psychology of emotion and argue for a need to be specific when studying emotion's impact on decision making. Next we describe what our approach entails...

Persistent link: https://www.econbiz.de/10005773120

Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services

Zeelenberg, Marcel; Pieters, Rik - In: Journal of Business Research 57 (2004) 4, pp. 445-455

Persistent link: https://www.econbiz.de/10005473973