Balomenou, Chrysanthi; Kolovos, Konstantinos - 2010
adoption by Hellenic Bank Public Company Ltd. -The highlighting of the structure of the aforementioned model, the levels of … business excellence, the fundamental concepts for Quality Management and the RADAR method. -The case study of a greek bank and … the achievement of the bank to be the first in the banking network in Greece that was honored with the "Committed to …