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The effect of service quality on customer satisfaction in an automotive after-sales service

Balinado, Justine Roy; Prasetyo, Yogi Tri; Young, … - In: Journal of open innovation : technology, market, and … 7 (2021) 2, pp. 1-12

Assessment of service quality has been widely utilized in after-sales service, especially in the automotive industry. The purpose of the study was to determine factors affecting customer satisfaction in an automotive after-sales service at Toyota Dasmarinas-Cavite Philippines by utilizing the...

Persistent link: https://www.econbiz.de/10012507332

Tourist loyalty and urban e-services : a comparison of behavioural impacts in Leipzig and Amsterdam

Romão, João; Leeuwen, Eveline S. van; Neuts, Bart; … - 2013

Persistent link: https://www.econbiz.de/10010245523

A study of the relationship between service atmosphere and customer loyalty with specific reference to structural equation modelling

Emir, Oktay - In: Economic research 29 (2016) 1, pp. 706-720

Persistent link: https://www.econbiz.de/10012221981

Modeling customer satisfaction's impact on loyalty : insights for customer-centric resource allocation

Li, Yinxing; Xing, Aijing; Terui, Nobuhiko - In: Service science 15 (2023) 2, pp. 107-128

Persistent link: https://www.econbiz.de/10014293788

Antecedents of repurchase intentions in Indian e-commerce

Syed, Habeeb; Sudhakar, K. Francis; Rahul, T. - In: International journal of business information systems : … 38 (2021) 2, pp. 219-239

Persistent link: https://www.econbiz.de/10012695197

Impact of relational benefits on trust in the Asian context : alternative model testing with satisfaction as a mediator and relationship age as a moderator

Fatima, Johra Kayeser; Di Mascio, Rita; Johns, Raechel - In: Psychology & marketing 35 (2018) 6, pp. 443-453

Persistent link: https://www.econbiz.de/10011970142

An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan

Chang, Peng-Chan; Chuang, Chun-Ling; Chuang, Wang-Ching; … - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 203-217

Persistent link: https://www.econbiz.de/10010477220

A study of relationship among service quality of e-commerce websites, customer satisfaction, and purchase intention

Dhingra, Sanjay; Gupta, Shelly; Bhatt, Ruchi - In: International journal of e-business research : an … 16 (2020) 3, pp. 42-59

Persistent link: https://www.econbiz.de/10012302663

Factors driving consumer loyalty intention towards e-tailers : an integrated model

Punyatoya, Plavini; Satpathy, Anurag; Agrawal, Arjun - In: International journal of business information systems : … 27 (2018) 4, pp. 466-492

Persistent link: https://www.econbiz.de/10011856689

A model of customer loyalty : an empirical study of Indian retail banking customer

Kant, Rishi; Jaiswal, Deepak; Mishra, Suyash - In: Global business review 20 (2019) 5, pp. 1248-1266

Persistent link: https://www.econbiz.de/10012137634