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An integrated model of customer experience, perceived value, satisfaction, and loyalty in electronic stores
Khodadadi, Pouyan; Abdi, Farshid; Khalili-Damghani, Kaveh - In: International journal of enterprise information systems … 12 (2016) 4, pp. 31-46
Persistent link: https://www.econbiz.de/10011613097
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Perceived fairness, emotions, and intention of fast food chain restaurants customers in Indonesia
Budiyanti, Hety; Patiro, Shine Pintor Siolemba - In: Gadjah Mada international journal of business 20 (2018) 2, pp. 229-253
Persistent link: https://www.econbiz.de/10011982582
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Wine tourist engagement with the winescape : scale development and validation
Thomas, Ben; Quintal, Vanessa Ann; Phau, Ian - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 5, pp. 793-828
Persistent link: https://www.econbiz.de/10011912763
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Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty : a higher-order structural model
Hallak, Rob; Assaker, Guy; El Haddad, Rania - In: Journal of vacation marketing : an international journal 24 (2018) 2, pp. 118-135
Persistent link: https://www.econbiz.de/10011876188
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The relationships among service quality, customer satisfaction, and customer loyalty in library services
Wantara, Pribanus - In: International journal of economics and financial issues … 5 (2015) 1, pp. 264-269
Persistent link: https://www.econbiz.de/10011661417
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Modelling consumers' perceptions of internet service quality by structured equation analysis
Abdul Rahman; San, Lee Har; Jing, Dong; Yan, Qu; Syriac … - In: International journal of services, economics and management 8 (2017) 3, pp. 197-207
Persistent link: https://www.econbiz.de/10011892375
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Customer value : encounter satisfaction : overall satisfaction : examining the relationship in tourism destinations
Zouni, Georgia; Tsogas, Markos Marios H.; Lykoudi, … - In: International journal of services, economics and management 10 (2019) 4, pp. 357-379
Persistent link: https://www.econbiz.de/10012178955
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Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China
Miao, Rui; Zhang, Hui; Wu, Qi; Zhang, Jie; Jiang, Zhibin - In: International journal of production research 58 (2020) 2, pp. 577-596
Persistent link: https://www.econbiz.de/10012193981
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Service quality and attitudinal loyalty : the mediating effect of delight on retail banking relationships
Coetzee, Alex; Coetzee, Johan - In: Global business & economics review 21 (2018) 1, pp. 120-138
Persistent link: https://www.econbiz.de/10012126577
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Mediating role of customer forgiveness between perceived justice and satisfaction
Muhammad, Lakhi; Gul-E-Rana - In: Journal of retailing and consumer services 52 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012132151