Similar Search Results

Customers’ Tolerance for Validation in Omnichannel Retail Stores : Enabling Logistics and Supply Chain Analytics

Hoehle, Hartmut; Aloysius, John; Chan, Frank K. Y.; … - 2021

and logistics planning for omnichannel businesses. The purpose of this paper is to focus on the use of mobile technologies …

Persistent link: https://www.econbiz.de/10013251213

Customer perception on last-mile delivery services using Kansei engineering and conjoint analysis : a case study of Indonesian logistics providers

Restuputri, Dian Palupi; Fridawati, Ayun; Masudin, Ilyas - In: Logistics 6 (2022) 2, pp. 1-16

Background: This article identifies the preferences of the customer of logistics services in Indonesia using the Kansei … logistics services. Methods: In this study, 100 respondents from several cities in East Java, Indonesia, are selected to fill …

Persistent link: https://www.econbiz.de/10013203047

Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce

Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23

discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is … performance of the two logistics services. A dynamic cycle of service attributes encourages using Kano Modification in this study …

Persistent link: https://www.econbiz.de/10013287888

Customer service in a marketing and logistics approach

Buła, Piotr; Kozieł, Paulina - In: The future of management: entrepreneurship, change and …, (pp. 233-244). 2019

Persistent link: https://www.econbiz.de/10012698758

Investigating the return cost for B2C e-commerce

Seghezzi, Arianna; Siragusa, Chiara; Tumino, Angela; … - In: Adapting to the future : maritime and city logistics in …, (pp. 169-192). 2021

-commerce, reverse logistics is critical: it strongly impacts the willingness of customers to buy online, but it is very expensive for … simulation. The model allows to represent the reverse logistics process and to define the associated cost; simulation is used in …

Persistent link: https://www.econbiz.de/10012744884

Multi-product capacitated facility location problem with general production and building costs

Montoya, Alejandro; Vélez-Gallego, Mario C.; Villegas, … - In: Netnomics 17 (2016) 1, pp. 47-70

Persistent link: https://www.econbiz.de/10011720332

The company-customer transfer of logistics activities

Rouquet, Aurélien; Goudarzi, Kiane; Henriquez, Tatiana - In: International journal of operations & production … 37 (2017) 3, pp. 321-342

Persistent link: https://www.econbiz.de/10011642950

Investigating logistics service quality in omni-channel retailing

Murfield, Monique L. Ueltschy; Boone, Christopher A.; … - In: International journal of physical distribution & … 47 (2017) 4, pp. 263-296

Persistent link: https://www.econbiz.de/10011648200

An exact algorithm for multilevel uncapacitated facility location

Ortiz-Astorquiza, Camilo; Contreras, Ivan; Laporte, Gilbert - In: Transportation science : a journal of the Institute for … 53 (2019) 4, pp. 1085-1106

Persistent link: https://www.econbiz.de/10012061653

Incentive for information sharing through revenue-sharing contracts in a logistics service provider and customer relationship

Elbert, Ralf; Tränkner, Cora; Özsucu, Özhan; Gleser, … - In: International journal of integrated supply management : … 12 (2018) 1/2, pp. 143-165

Persistent link: https://www.econbiz.de/10012005538