//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Business improvement preferenc...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
27
Konsumentenverhalten
25
Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
21
Kundenzufriedenheit
17
Relationship marketing
15
Beziehungsmarketing
14
Hotel industry
13
Hotellerie
13
China
12
Australia
11
Corporate social responsibility
10
Holiday behaviour
10
Urlaubsverhalten
10
Beschwerdemanagement
9
Complaint management
9
Corporate Social Responsibility
9
Viral marketing
9
Virales Marketing
9
Tourism
8
Brand image
7
Tourismus
7
Airline
6
Australien
6
Brand loyalty
6
Confidence
6
Fluggesellschaft
6
Internet marketing
6
Markenimage
6
Online-Marketing
6
Social Web
6
Social web
6
Stress
6
Tourism marketing
6
Tourismusmarketing
6
Vertrauen
6
Acculturation
5
Online retailing
5
Online-Handel
5
more ...
less ...
Online availability
All
Undetermined
60
Free
3
Type of publication
All
Article
128
Type of publication (narrower categories)
All
Article in journal
63
Aufsatz in Zeitschrift
63
research-article
17
Aufsatz im Buch
2
Book section
2
review-article
2
conceptual-paper
1
more ...
less ...
Language
All
English
92
Undetermined
36
Author
All
Sparks, Beverley
83
Butcher, Ken
43
Wang, Ying
18
Bradley, Graham L.
16
Weber, Karin
15
Sparks, Beverley A.
13
Chomvilailuk, Rojanasak
12
So, Kevin Kam Fung
12
Browning, Victoria
8
King, Ceridwyn
7
Bradley, Graham
6
Coghlan, Alexandra
5
Herington, Carmel
5
Liu, Wei
5
McColl-Kennedy, Janet R.
5
O'Callaghan, Frances
5
Walters, Gabrielle
5
Choi, Kijung
3
Hsu, Cathy H. C.
3
Kayani, Asad
3
Pan, Grace Wen
3
Song, Hanqun
3
Supanti, Daraneekorn
3
Anantamongkolkul, Chidchanok
2
Buckley, Ralf
2
Fredline, Liz
2
Fulop, Liz
2
Hoare, Rui Jin
2
Jennings, Gayle
2
Jennings, Gayle R.
2
Jimmieson, Nerina L.
2
Jin, Xin
2
Johnston, Nicole R.
2
Lee, Yun Lok
2
Nguyen, Doan T.
2
O’Brien, Danny
2
O’Callaghan, Frances
2
Pan, Grace W.
2
Perkins, Helen E.
2
Winlaw, Mike
2
more ...
less ...
Published in...
All
Tourism management : research, policies, practice
14
Journal of travel and tourism marketing
11
International Journal of Contemporary Hospitality Management
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
International journal of hospitality management
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International journal of contemporary hospitality management
6
Journal of hospitality marketing & management
4
Psychology & marketing
4
Journal of Business Research
3
Journal of business research : JBR
3
Marketing Intelligence & Planning
3
Marketing intelligence & planning
3
The journal of services marketing
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Journal of Service Management
2
Journal of Services Marketing
2
Journal of service management
2
Service business : an international journal
2
The international journal of bank marketing : IJBM
2
Applied Stochastic Models in Business and Industry
1
Asia Pacific Journal of Marketing and Logistics
1
Asia Pacific journal of marketing and logistics
1
Business Ethics, the Environment & Responsibility
1
Business ethics, the environment & responsibility
1
Customer engagement : contemporary issues and challenges
1
Handbook of hospitality operations and IT
1
International Journal of Bank Marketing
1
International Journal of Event and Festival Management
1
International Journal of Wine Marketing
1
International journal of event and festival management
1
International journal of service industry management : IJSIM
1
Journal of Air Transport Management
1
Journal of professional services marketing
1
Journal of retailing and consumer services
1
Journal of vacation marketing : an international journal
1
Service Business
1
The Cornell hospitality quarterly
1
The Service Industries Journal
1
The service industries journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
65
OLC EcoSci
31
Other ZBW resources
23
RePEc
6
BASE
3
Showing
1
-
10
of
128
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Dimensions and correlates of consumer value : an application to the timeshare industry
Sparks, Beverley
;
Butcher, Ken
;
Bradley, Graham
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003666817
Saved in:
2
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
3
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
4
Understanding guest tolerance and the role of cultural familiarity in hotel service failures
Trianasari, Nana
;
Butcher, Ken
;
Sparks, Beverley
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011848315
Saved in:
5
The service encounter
Sparks, Beverley
;
Weber, Karin
- In:
Handbook of hospitality operations and IT
,
(pp. 109-137)
.
2008
Persistent link: https://www.econbiz.de/10003807229
Saved in:
6
Cross-cultural partner relationships in the travel trade : a Sino-Australian study
Pan, Grace W.
;
Sparks, Beverley
;
Fulop, Liz
- In:
Journal of travel research : a quarterly publication of …
46
(
2007
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10003860898
Saved in:
7
Dealing with service failures: the use of explanations
Bradley, Graham L.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 129-143
Persistent link: https://www.econbiz.de/10003863483
Saved in:
8
The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting
Weber, Karin
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
1
,
pp. 106-125
Persistent link: https://www.econbiz.de/10003818885
Saved in:
9
Complaining in cyberspace : the motives and forms of hotel guests' complaints online
Sparks, Beverley
;
Browning, Victoria
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 797-818
Persistent link: https://www.econbiz.de/10008701698
Saved in:
10
Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->