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An examination of frontline cross-functional integration during retail transactions
Arndt, Aaron D.; Karande, Kiran; Landry, Timothy D. - In: Journal of retailing 87 (2011) 2, pp. 225-241
Persistent link: https://www.econbiz.de/10009240254
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How context interferes with similarity-attraction between customers and service providers : the moderating role of support source
Arndt, Aaron D.; Karande, Kiran; Glassman, Myron - In: Journal of retailing and consumer services 31 (2016), pp. 294-303
Persistent link: https://www.econbiz.de/10011528727
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How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo; Karande, Kiran; Arndt, Aaron D. - In: Journal of marketing theory and practice 24 (2016) 3, pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
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Does the performance of other functions in the frontline influence salesperson conflict?
Arndt, Aaron D.; Karande, Kiran; Harkins, Jason - In: International journal of retail & distribution management 40 (2012) 9, pp. 717-736
Persistent link: https://www.econbiz.de/10009614686
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Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? : findings from automobile dealerships
Arndt, Aaron D.; Karande, Kiran - In: Journal of retailing and consumer services 19 (2012) 3, pp. 353-359
Persistent link: https://www.econbiz.de/10009541791
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Goal-relevant versus incidental similarity when choosing between multiple service providers
Arndt, Aaron D.; Karande, Kiran; Harrison, Kristina; … - In: Journal of business research : JBR 126 (2021), pp. 556-564
Persistent link: https://www.econbiz.de/10012494317
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Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? Findings from automobile dealerships
Arndt, Aaron D.; Karande, Kiran - In: Journal of retailing and consumer services 19 (2012) 3, pp. 353-360
Persistent link: https://www.econbiz.de/10009967387
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Does the performance of other functions in the frontline influence salesperson conflict?
Arndt, Aaron D.; Karande, Kiran; Harkins, Jason - In: International journal of retail & distribution management 40 (2012) 9, pp. 717-737
Persistent link: https://www.econbiz.de/10009991258
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Does the performance of other functions in the frontline influence salesperson conflict?
Arndt, Aaron D.; Karande, Kiran; Harkins, Jason - In: International Journal of Retail & Distribution Management 40 (2012) 9, pp. 717-736
Purpose – The aim of this paper is to examine the effect of servicer and cross‐seller functional performance on salesperson perception of cross‐functional conflict. Design/methodology/approach – Frontline employees often specialize in selling, servicing, or cross‐selling to customers....
Persistent link: https://www.econbiz.de/10014803592
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MiFID best execution benchmark
Karande, Kiran - In: The journal of trading 2 (2007) 3, pp. 49-57
Persistent link: https://www.econbiz.de/10003777798